Residence Services Desk Attendant

3 weeks ago

Toronto, Canada Victoria University Full time

Job Opportunity
Residence Services - Union (USW Local 1998)

**Posting Date**: August 17, 2023

**Closing Date**: August 31, 2023

**Position Title**: Residence Services Desk Attendant (Weekday Evenings)

**Pay Scale Group**: USW Pay Band 4

**Department**: Residence Services

**Pay Rate**: Hourly: Probationary $21.53 - After 480 Hours $23.26 - After 2080 Hours $26.04

**Type of Appointment**: Part time - 12 Month Term

**Normal Work Schedule**: Monday to Friday 7:00 PM to 11:00 PM and additional hours as needed.

**Position Summary**:
Under the general direction of the Residence Services Supervisor and Manager, and adhering to established policies and procedures to ensure the seamless functioning of the Victoria University Front Desk at Margaret Addison Hall, the Resident Services Attendant will be responsible for a diverse set of duties, including: welcoming students, community members and guests, managing key distribution, maintaining parking operations, delivering student mail, performing check-ins/outs, posting charges to the relevant StarRez accounts. Additionally, the position is responsible for directing incoming calls appropriately, responding to inquiries, and triaging emergency response calls.
During the summer months, the Residence Services Attendant would assist with the operations of the Hotel and Conference business. As this role requires interaction with a diverse group of people, particularly young adults, the individual must be able to maintain a professional demeanor and be approachable, courteous, and tactful. They should be dependable, remain composed during challenging situations while effectively operating with mínimal supervision, and promptly address any concerns or complaints raised by clients. In a fast-paced, multitasking, and multicultural environment, the individual must utilize independent judgment/decision making utilizing all available resources to solve problems proactively and establish positive relationships with students, community members, and guests while adapting to changes and evolving circumstances.

**Qualifications Required**:
Education
Community College Diploma/Certificate with some courses in hospitality and accounting or equivalent combination of education and experience.

Experience
1-year Hotel, Residence Services or Customer Service experience

Other
- Exceptional communications skills (oral and written)
- Attentive to details and accuracy
- Possess excellent organizational abilities
- Ability to handle sensitive and confidential matters with professionalism and diplomacy
- Demonstrated exceptional customer service skills and conflict resolution skills, specifically acquired through frontline interactions with students and the public
- Proficiency in accounting and bookkeeping tasks, including: cash sheet preparation and deposits
- Proficient in MS Office Programs: Microsoft Excel and Word
- Strong keyboarding ability
- Experience with an online student management database, access control software and Point of Sale machines, StarRez or a housing system

**To Apply**:
Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.

  • Residence Services Representative

    2 weeks ago

    Toronto, Canada Campus Living Centres Full time

    1. Position Summary and Job MagnitudeThe Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Campus Living Centres Full time

    1. Position Summary and Job MagnitudeThe Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Desk Assistant

    7 days ago

    Toronto, Canada AMERICAN CAMPUS COMMUNITIES Full time

    The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk. Essential Duties and Responsibilities (other duties may be assigned): MAINTAIN COMMUNITY STANDARDS AND...

  • Residence Services Representative

    3 weeks ago

    Toronto, ON, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Toronto, ON, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    3 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    3 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Service Desk Supervisor

    6 days ago

    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 23-27** **Service Desk Supervisor** **Information Technology Unit, Corporate Services** **_ Permanent Position; Category 6_**: **_ Hiring Range - $80,685-$95,956_**: - Salary Range - $80,685-$111,229_ The Service Desk Supervisor’s role is to oversee the Service Desk team and ensure that end users receive the appropriate assistance. This...

  • Maze & Tour Desk Attendant

    3 weeks ago

    Toronto, Canada SilvertonCasino Full time

    The Cowtown Cattlepen Maze is an attraction in the Stockyards National Historic District. The  Maze and Tour Desk Attendant is responsible for maintaining operations and assisting  customers at the Maze and Tour booth located at 145 East Exchange Avenue.  Part Time Position – Candidate must have a flexible schedule and be able to work between 20- 25...

  • Residence Life Manager

    4 weeks ago

    Toronto, Canada Campus Living Centres Full time

    **1. Position Summary and Job Magnitude** The Residence Life Manager (RLM) is responsible for creating a safe, inclusive and enriching student experience in residence. The RLM is responsible for the development and implementation of the residence life program that supports student growth and development in accordance with Campus Living Centres core values....

  • Front desk attendant- Kettle Camp

    1 week ago

    Toronto, ON, Canada Sodexo Canada Ltd Full time

    What Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Flexible and dynamic work...

  • Front desk attendant- Kettle Camp

    6 days ago

    Old Toronto, Canada Sodexo Canada Ltd Full time

    What Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Flexible and dynamic work...

  • Resident Support Attendant

    5 days ago

    Toronto, Canada COPERNICUS LODGE Full time

    We are seeking dynamic and friendly individuals who have a genuine interest in seniors to join our organization in the role of Resident Support Attendant for residents who will support virtual and outdoor visits for our residents. **Duties and Responsibilities**: - Provide support of virtual and outdoor visits, including booking and other administrative...

  • Resident Services Aide

    2 weeks ago

    Toronto, ON, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...

  • Resident Services Aide

    6 days ago

    Old Toronto, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...

  • Room Service Attendant

    3 days ago

    Toronto, Canada CEM Resorts Full time

    **Responsibilities**: - Clean and service assigned guest rooms according to established standards and procedures. - Change linens, make beds, and replace towels and toiletries as needed. - Dust, vacuum, and clean all surfaces, including furniture, fixtures, and appliances. - Empty trash and replace garbage bags. - Restock amenities, such as soap, shampoo,...

  • Manager, Brand Marketing

    3 weeks ago

    Toronto, ON, Canada The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...