Resident Support Attendant

3 weeks ago

Toronto, Canada COPERNICUS LODGE Full time

We are seeking dynamic and friendly individuals who have a genuine interest in seniors to join our organization in the role of Resident Support Attendant for residents who will support virtual and outdoor visits for our residents.

**Duties and Responsibilities**:

- Provide support of virtual and outdoor visits, including booking and other administrative and resident support tasks
- Work as a team in cooperation with others, displaying a willingness to be helpful at all times;
- Make sure that all services are provided in a friendly, courteous, professional, and timely manner;
- Support all persons in the facility to follow proper precautionary measures and wear the correct protective apparel as required;
- Disinfects visiting areas and equipment as needed;
- Assist staff, residents and families with outdoor visits such accompanying resident from home area to garden, preparing visiting area/closing and disinfecting visiting area, and monitoring compliance with protocols during visits;
- Perform other related duties as requested by management.

**Qualifications**:

- Successful completion of a high school diploma; or summer student 16 years and over
- Computer skills and competence in the use of Microsoft Word/excel, Google Docs, and the willingness to learn and use electronic software in the daily duties of your work
- Ability to follow safety procedures, policies, regulations, and take precautions to establish a safe and orderly environment;
- Ability to work a variety of shifts (days, evenings), 7 days per week, weekends;
- Willingness to work both indoors and outdoors and to stand for extended periods of time
- Willingness and ability to wear protective apparel ( mask, face shield, gloves, and gowns, as indicated) and follow IPAC measures;
- Demonstrate good judgment, problem solving, and decision-making skills;
- Ability to work in a team-oriented and collaborative environment;
- Demonstrate commitment to service, organizational values, and professionalism by demonstrating appropriate conduct and demeanor;
- Maintain confidentiality and discretion as needed;
- Flexibility and adaptability
- Excellent problem-solving and decision-making skills, along with the sound judgement
- Excellent command of the English language, both verbal and written; knowledge of Polish language and customs is a definite asset.

**Must Have Skills**:

- Mature and confident demeanor
- Thoroughness and attention to detail
- Customer Service Skills;
- Ability to work under pressure with a sense of urgency
- Excellent interpersonal skills and the ability to de-escalate and manage conflict.

**Job Type**: Part-time

Pay: From $19.61 per hour

Expected hours: 15 - 30 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Weekends as needed

Work Location: In person

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