Help Desk Technician

6 months ago

Gander, Canada TownSuite Municipal Software Full time

We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. You will work closely with our team and clients to ensure any client resolution is resolved in a timely manner.

**Responsibilities**:

- Logging all case activity.
- Recognizing and escalating more difficult problems to Tier 2/3 support.
- Analyzing and identifying trends in issue reporting and devising preventive solutions.

**Skills**:

- Knowledge of any of the following areas would be considered an asset: Local Government Administration, Accounting, Asset Management, Recreation, Human Resources, Municipal. Government Finance, Inspections, Land management, Recreation, Facility and Event management.
- Technical background is a plus especially a base understanding of operating systems and installing/updating software both for our clients as well as internally.
- Customer service experience is a plus.
- Problem solving skills and mindset is a plus.
- Ability to work both independently and as a team to try and problem solve/test situations.
- Good verbal and written communication skills is desirable.
- Good working knowledge of any of the following software is considered a plus including: Microsoft SQL Server + SQL Server Integration Services, GitHub, Salesforce, Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat, Google G Suite (Google Docs, Sheets, Calendar), Ubiquiti Unifi hardware/software, pfSense, Redis, HAProxy, Docker, Kubernetes and TownSuite® Municipal mERP Software.
- Willingness to learn and the ability to adapt in an ever-changing, fast-paced work environment.

**About TownSuite Municipal Software**:
TownSuite Municipal Software is a software development company that focuses on Municipal ERP (mERP) solutions for municipal governments across Canada. We have interesting opportunities for those who would like to grow their technology careers in beautiful Central Newfoundland.

  • Help Desk Technician

    6 months ago

    Gander, Canada TownSuite Municipal Software Full time

    We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with...

  • Help Desk Technician

    6 months ago

    Gander, Canada TownSuite Municipal Software Full time

    We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with...

  • Help Desk Technician

    6 months ago

    Gander, Canada TownSuite Municipal Software Full time

    We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with...

  • Client service technician

    3 weeks ago

    Gander, Canada Independent Respiratory Services Full time

    At Vital Aire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. Vital Aire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Municipal Technical Support Specialist

    2 weeks ago

    Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time

    We are seeking a skilled Help Desk Technician to join our team at TownSuite Municipal Software, a software development company specializing in Municipal ERP (mERP) solutions for municipal governments across Canada. Located in Central Newfoundland, we offer an excellent opportunity to grow your technology career in a unique and beautiful region.About the...

  • Client Service Technician

    3 weeks ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    3 weeks ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    3 weeks ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    3 weeks ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    3 weeks ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...