Help Desk Technician

5 months ago

Gander, Canada TownSuite Municipal Software Full time
We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. You will work closely with our team and clients to ensure any client resolution is resolved in a timely manner.

Responsibilities:
  • Taking initial telephone or email inquiries and troubleshooting and resolving cases in a timely manner.
  • Logging all case activity.
  • Recognizing and escalating more difficult problems to Tier 2/3 support.
  • Analyzing and identifying trends in issue reporting and devising preventive solutions.

Skills:
  • Knowledge of any of the following areas would be considered an asset: Local Government Administration, Accounting, Asset Management, Recreation, Human Resources, Municipal. Government Finance, Inspections, Land management, Recreation, Facility and Event management.
  • Technical background is a plus especially a base understanding of operating systems and installing/updating software both for our clients as well as internally.
  • Customer service experience is a plus.
  • Problem solving skills and mindset is a plus.
  • Ability to work both independently and as a team to try and problem solve/test situations.
  • Good verbal and written communication skills is desirable.
  • Good working knowledge of any of the following software is considered a plus including: Microsoft SQL Server + SQL Server Integration Services, GitHub, Google Workspace(Google Docs, Sheets, Calendar), Ubiquiti Unifi hardware/software, pfSense, Redis, HAProxy, Kubernetes, Windows 11/Server 2022, Active Directory, Azure AD, Microsoft SSIS Portainer, Linux, Redis, Yugabyte, VMware vSphere/vCD,  ESXi,  iOS, Android and TownSuite® Municipal mERP Software.
  • Willingness to learn and the ability to adapt in an ever-changing, fast-paced work environment.

What we offer:
  • Health, Dental and Life Insurance.
  • Group share RRSP with employer matching contributions.
  • Hybrid and flexible workplace in a municipality where the maximum commute is

  • Help Desk Technician

    5 months ago

    Gander, Canada TownSuite Municipal Software Full time

    We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with...

  • Help Desk Technician

    5 months ago

    Gander, Canada TownSuite Municipal Software Full time

    We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with...

  • Help Desk Technician

    5 months ago

    Gander, Canada TownSuite Municipal Software Full time

    We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with...

  • Help Desk Support Specialist

    4 weeks ago

    Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time

    About the RoleWe are seeking a skilled Help Desk Technician to join our team at TownSuite Municipal Software. As a Help Desk Technician, you will play a critical role in providing timely and effective support to our clients, ensuring their Municipal ERP software is running smoothly.Key ResponsibilitiesProvide first-level technical support to clients via...

  • Help Desk Support Specialist

    4 weeks ago

    Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time

    About the RoleWe are seeking a skilled Help Desk Technician to join our team at TownSuite Municipal Software. As a Help Desk Technician, you will play a critical role in providing timely and effective support to our clients, ensuring their Municipal ERP software is running smoothly.Key ResponsibilitiesProvide first-level technical support to clients via...

  • Help Desk Specialist

    3 weeks ago

    Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time

    Join our team as a Help Desk Technician and contribute to the success of our growing company. As a key member of our support team, you will play a vital role in providing timely and effective assistance to our clients. Your expertise will be essential in troubleshooting and resolving complex issues related to our Municipal ERP software and value-added...

  • Client service technician

    3 days ago

    Gander, Canada Independent Respiratory Services Full time

    At Vital Aire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. Vital Aire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    4 days ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    4 days ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    3 days ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    5 days ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Client Service Technician

    5 days ago

    Gander, Canada Independent Respiratory Services (IRS) Full time

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Janitor

    2 weeks ago

    Gander, Newfoundland and Labrador, A0A, Conception Bay - St. Johns, Canada Canadian Tire Corporation Ltd Part time

    Janitor Type : Parttime Location : Gander Nl Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!! Job summary The Janitor is responsible...