Client Service Technician

3 weeks ago

Gander, Canada Independent Respiratory Services (IRS) Full time
At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

*How will you CONTRIBUTE and GROW?*

VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our St. John's branch. The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle. The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment.
* Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients.
* Provides client education on equipment function, maintenance, and troubleshooting.
* Performs technical checks and reviews safety instructions with clients.
* Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.
* Ensures operation of medical equipment by completing preventative maintenance requirements
* Meets client needs by delivering products according to schedule and as required.
* Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.
* Ensures correct loading of vehicle by identifying product requirements for the day/week, and unloading product or material in compliance with safety and legislative requirements.
* Performs warehouse duties in the branches (IE: stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment).
* Provides after hour service to clients by participating in branch on-call rotation.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Are you a MATCH?
* High School Diploma and/or equivalent combination of education and experience
* 2-3 years of consecutive recent driving/delivery experience
* 2-3 years Customer service experience
* Clean and valid driver’s abstract
* Strong written and oral communication skills (verbal and written) in English
* Basic computer / tablet skills
* Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
* Basic mechanical/repair skills

*Our Differences make our Performance*

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Us

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

*Discover what your professional journey at Air Liquide could be here*

Job Types: Full-time, Permanent

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