Customer Support Coordinator

3 weeks ago

Edmonton, Canada DGI Supply, A DoALL Company Full time

**SUMMARY**:
This role reports directly to the APS Service & Support Supervisor but may take tactical direction from the local Warehouse Supervisor. They will be responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule. Additionally, they will ensure the vending machines are in proper working order and the appearance in optimal for the conditions. Will serve as the conduit connecting the customer with sales and customer service ensuring that we are exceeding expectations. The role will serve as a training ground and bench for future growth within the organization. As a member of the Team Selling Strategy group, is an integral part of the team developing a specific geographical market. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

**DUTIES AND RESPONSIBILITIES**:

- Travels to and delivers the inventory to the customer locations as well as perform repairs and be the primary respondent to any issues or problems
- Organize and pack van with inventory for deliveries
- Ensure there is clear communication on assigned vending accounts to functional partners
- Issue problem solving and resolution
- Active and contributing member of the Daily Team Huddle
- Perform weekly stock replenishment to all assigned accounts
- Assist APS OPS Tech Support in repairing any down systems
- Assist APS OPS with physicals or cycle counts
- Collaborate with Sales Representative to deliver customer needs
- Perform preventive maintenance to all equipment at each customer weekly
- Support customer requests for assistance during visits to their facilities
- Maintain a clean and organized delivery vehicle
- May provide general warehouse, shipping and receiving support as needed
- May update machine database including adding any new customer employees, pictures or descriptions as needed
- General support and other miscellaneous tasks
- Other duties as assigned
- Reports to the APS Service & Support Supervisor

**Team Selling Strategy Requirements**
- Build and maintain strong relationships with internal and external customers, building rapport and providing quick responses to inquiries.
- Excellent project management skills to coordinate and complete projects within deadlines, communicating with partners updates and obstacles
- Strong attention to detail and highly organized
- Well versed on and has the ability to clearly articulate the DGI Story to customers
- Maintains a calm steady presence and works well under pressure
- Communicates well at all levels within an organization (including executive)
- Highly proficient with technology and leverages technology to stay in constant contact with team
- Strong business acumen (both at customer and DGI Supply level)
- Excellent leadership skills
- Takes a holistic approach to their work
- Strong industry knowledge for business opportunities
- Self-starter and team player
- Demonstrates the core DoALL Values throughout their work

**SKILLS AND EXPERIENCE REQUIRED**:

- Related experience with a minimum of 3+ years in operational roles
- Ability to work individually and as part of a team
- High level of integrity and work ethic
- Passionate, Adaptable, Customer Focused and Teamwork oriented
- Strong sense of urgency and accountability
- Solid experience in customer relations, delivery planning, account support and time management
- Strong problem identification and issue resolution skills
- Exceptional verbal communication and presentation skills
- Excellent listening skills
- Strong written communication skills
- Intermediate Excel, Word and Outlook
- Equivalent job-related experience required; college degree preferred

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