In Home Technician L

3 weeks ago

Saskatoon, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
A typical day
- Install Internet, Video, Digital Phone, and Home Entertainment equipment for our customers
- Install wiring; including drops, outlet wiring, and building infrastructure
- Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
- Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone, and/or cable services with an extreme emphasis on one-call resolution
- Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
- Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
- Maintain accurate inventory information of customer premise equipment
- Maintain a working knowledge of: Relevant role related tools and test equipment, Trouble shooting and CPE Installation, Diagnostic and fault finding skills of all service from tap to device

Routine service & Installation related tasks
- Demonstrate, promote, and sell the features, advantages, and benefits of Shaw’s products and services while providing superior customer service
- Ensure branch target customer experience expectations are met at every visit.
- Utilization of all relevant self-serve online tools.
- Interpretation of different service call and work order types.
- Learn and adhere to all applicable Health & Safety regulations
- Various other duties as required

Your skills/experience
- Minimum Grade 12 education; post-secondary technical schooling (NCTI Installer course) an asset
- Possess and maintain appropriate tools and equipment to perform the duties
- Possess and maintain a vehicle (and insurance) that meets Shaw specifications and safety standards
- Advanced PC hardware and software knowledge
- Previous customer service and strong sales abilities required
- Experience in sales/retail customer service positions an asset
- Strong background in Windows Operating Systems; background in Macintosh environments an asset
- Ability to work independently and as a contributing member of a team
- Maintain a full valid provincial driver’s license (GDL not acceptable) and provide an annual driver’s summary
- Ability to perform work safely in all types of conditions - indoor and outdoor
- Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, move televisions and/or entertainment units and/or computer stations, work in a crouched position behind furniture, and work in confined areas such as attics.
- A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
- Ability to work various shifts including weekends and evenings

Meet the team
- This position requires the successful completion of a criminal background check

Other details
- This position requires the successful completion of a criminal background check

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