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Future Student Services Representative

4 months ago

Hamilton, Canada McMaster University Full time

**Schedule**
Monday - Friday; 8:30 - 4:30

**Education Level**
Bachelor's Degree

**Career Level**
Minimum of 3 years relevant experience

**About the Faculty**

Ranked among the top engineering schools in Canada and worldwide, McMaster’s Faculty of Engineering has a reputation for innovative programs, cutting-edge research, leading faculty, and aspiring students. It has earned a strong reputation as a centre for academic excellence and innovation.

**About the Position**

The Faculty of Engineering is seeking to fill the position of Future Student Services Professional (Future SSP) to join the Engineering Student Recruitment & Community Outreach team in communicating, triaging, strategizing, organizing, and executing key student recruitment initiatives.

**Core Areas of Accountability**:
Responsible for providing guidance and advice to prospective and current students for inquiries and situations regarding undergraduate programs, admissions processes, student enrolment and student financials. Develops programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career. Responsible for providing accurate information and ensuring a thorough knowledge of University and Ministry policies and regulations. Provides exemplary student service using a variety of communication platflorms to prospective and current students, alumni, parents, and guests as well as campus colleagues.
- Develop programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career.
- Create customized strategies to help students overcome financial obstacles.
- Interview students regarding financial issues, family history, personal choices, academic issues, and assess and evaluate the information provided.
- Provide confidential advice to students including, but not limited to, admission requirements and eligibility, the modification of course and program requirements, family and status changes, government assistance and eligibility, and income revisions and the impact that these changes have on financial aid eligibility and university status/fees.
- Collaborate with various stakeholders to educate students on their financial obligations and resolution of student issues.
- Advise prospective students from all education sources on program options and admission requirements.
- Research external funding sources available to students and provide students with information on available external funding options and financial programs.
- Liaise with colleagues both internal and external to the University to discuss and understand a range of issues, including but not limited to, best practices and technological improvements.
- Plan and coordinate outreach events and educational sessions.
- Liaise independently with applicants, students, parents, alumni, faculty and staff to explain detailed policies, procedures and services using a variety of communication platforms.
- Determine and assess students for service and/or program eligibility.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Process and distribute official documentation (i.e., tax forms, receipts, certification letters, incoming documentation from applicants. transcripts and diplomas).
- Participate in student services events and meetings and provide information in support of departmental services (i.e., recruitment events, convocation, Ontario University Fair, etc.).
- Review student accounts for validity of records, fees, payments and other charges, and process applicable refunds.
- Processes transactions through a point-of-sale system (e.g. student account fees, refunds, and service fees).
- Enter data, generate reports and prepare/balance daily cash deposits using accounting software systems.
- Review and process a variety of education verifications.
- Provide new and replacement identification cards to students.
- Maintains the confidentiality of applicant and current student records
- Assemble, copy, collate, and distribute documents and packages.
- Sort and distribute incoming mail and fax set up and maintain filing systems, both electronic and hard copy. File and archive ministry documents..

**Supervision**:

- Provides functional guidance to others on an ongoing basis.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a