Quality Assurance and Application Support Analyst

6 months ago

Hamilton, Canada FirstOntario Credit Union Full time

**Why FirstOntario?**
- FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

**Job Overview**

**Role**
- Take the lead on building and executing automated testing scripts in support of the test plans
- Accurately record and document results and compare to expected results
- Thorough defect management, effectively identify software failures so that defects may be discovered and corrected, be proactive in documenting anomalies and issues and maintain database of software defects
- Efficiently generate historical analysis of test results
- Thorough functional testing and load testing, carefully verify specific action or function of code
- Actively ensure compliance with general programming best practices, accepted web standards and those standards set forth in FirstOntario's documented policy and procedure
- Lead and participate in testing sprint/update meetings
- Accurately maintain and ensure FirstOntario's data integrity standards
- Investigate customer concerns and non-conformance issues in a timely manner
- Diligently provide second line of support to the Service Desk and with tickets
- Act as a true business partner by means of escalating concerns to vendors and accurately maintain issue logs using Validate tools
- Analyze results, make recommendations for support process improvement, and implement changes
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Diligently prioritize, schedule, and administer all instances where enhancements and defect resolution are required
- Provide timely and accurate reports on status of assigned users requests
- Support testing fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Provide support for your business partners including but not limited to Release & Change Management and interact with vendors to support implementations and resolve issues
- Build excellent working relationships with vendors and manage any vendor issues that arise
- Consider health & safety as a primary concern to ensure the safety of self and others
- Perform other duties as assigned

**Required Skills**:

- Have a post-secondary diploma or degree in computer science or equivalent in a related program and at least five (5) years of banking experience
- Advanced knowledge of tools, concepts and methodologies of QA
- Advanced knowledge of MS Office
- Be an analytical thinker with attention to detail, who can estimate the scope of IT initiatives and work smart should difficulties arise
- Be quick to respond to requests for service from all of your clients in a manner which is clearly understood
- Be analytical and detailed oriented when dealing with technical support issues and IT projects
- Openly share your knowledge with the team
- Demonstrate a high level of integrity and be trustworthy
- Be approachable with your superior interpersonal skills
- Demonstrate superior written and verbal communication skills
- Confident handling difficult and challenging situations and deal with uncertainty
- Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
- Be available to work evenings and weekends as the job demands and travel as required
- Be actively participating in an on-call rotation

**Our Story**

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.
- We believe giving back to our communities helps everyone.
- We believe in volunteering, active community support and participation.
- We believe in investing our profits back into the credit union and the community.
- We believe in finding solutions to help our Mem

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