Service Desk Analyst

2 weeks ago


Vancouver, Canada First Nations Health Authority Full time

**FNHA Overview**:
**About us**
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

**Title**: Service Desk Analyst - Student
**Salary**: $19.38 - $22.44 - $24.68 per year (pay range explained below)
**Contract**: Temporary, (Term: May - September 2024)
**Hours**: 37.5 hours
**Location**: Various offices in the Lower Mainland (Downtown Vancouver offices and Park Royal Head Office), on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site/in-office position.

**About the role**
As Service Desk Analyst - Student, you will immerse yourself be the primary point of contact and the friendly face for all tech-support needs. You'll be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments.

**Responsibilities**
- Password resets
- Laptop imaging
- Preparing laptops and other IT equipment for onboarding new staff (software installs,etc)
- Packaging/shipping IT equipment to FNHA sites and staff home offices
- IT equipment desk setup
- Printer address book/Cellphone/Active Directory cleanup and administration
- Collection and resolution of customer issues and requests
- Review and testing of documentation

**About you**
To be successful in this role you will have:
**Education**
- Education in IT or a related field of study

**Experience**
- Some experience supporting IT environments, such as hardware, software, multi-function devices, cell phones etc.
- Customer service experience, does not need to be in IT field.

**Knowledge, Skills, and Abilities**
- Close attention to detail
- Multitasking
- Excellent written and verbal communication skills
- Must be able to collaborate with customers and other IT staff

**Working at FNHA**
As a member of the team, you will have access to a wide range of employee benefits from day one, including:

- San 'Yas Indigenous Cultural Safety Training
- Access to LinkedIn learning
- Mindful Mondays
- And more

**The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry who chose to identify (First Nations, Inuit, Métis).**

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements. The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.

As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

**How to apply**

**Closing date**: April 1, 2024 (at 23:59)
Interviews will be held on April 5

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