Service Desk Analyst

2 weeks ago


Metro Vancouver Regional District, Canada First Nations Health Authority Full time

**FNHA Overview**:
**About us**

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
- FNHA IMIT Service Desk is more than a call centre. We also provide on-site support to internal staff in our Lower Mainland locations. We have in person interactions with existing and new staff. The FNHA IMIT Service Desk interfaces with externals such as doctors and nurses as well as others wanting to access FHA resources. We are the first point of contact for all IT issues and requests. Every day is an adventure, with no two days ever being the same._

**_Title:_** _Service Desk Analyst - Coop Student_

**_ Contract:_** _Coop Student, 4-month Term_

**_ Hours:_** _37.5 hours, Monday
- Friday (core hours
- 9:00am
- 3:00pm)_

**_ Location:_** _100% on-site (working various locations in Downtown Vancouver and Park Royal Head Office)_

**About the role**

As a Service Desk Analyst, you will be supporting incident management relating to password resets, laptop imaging, and preparing laptops for new hires. Additionally, you will identify and escalate problems relating to IT equipment desk setup, collecting and updating customer information, and reviewing/testing of documentation.

As a Coop Student, you can expect to gain exposure in the IMIT area of FNHA taking away analytical, administrative, data entry, and trouble-shooting skills.

**About you**
- To be successful in this role you will have;_
- _Ability to multitask_
- _Close attention to detail._
- _Excellent written and verbal communication skills._
- _Must be able to collaborate with customers and other IT staff._

You may have experience in;
- _IT or related field of study._
- _Some experience supporting IT environments (hardware/software/multi-function devices, etc.)._
- _Customer service experience (does not need to be in IT field)._

**Working at FNHA**
- The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry who chose to self-identify (First Nations, Inuit, Métis)._

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

**How to apply**

Closing date: September 6, 2023 (at 23:59)

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