Customer Support Representative

6 months ago


Brampton, Canada IBC Tanks Canada Inc. Full time

IBC Tanks Canada is a Brampton-based seller of new and reconditioned Intermediate Bulk Containers (IBCs). As a result of our continued growth, we are in need of a Customer Support Rep. to add to our great team.

The main function of this role is to provide general administrative support to new and existing customers and team members. This is a very client-focused role that involves sales and administrative responsibilities. Created to provide our clients with an amazing sales experience and to achieve client retention while building long-term relationships.

Job Duties
- Account management for new accounts through regular follow-up and monitoring
- Develop and maintain great relationships with clients through exceptional communication
- Proper onboarding of new customers and identifying specific product requirements
- Assist in monitoring and updating policies, processes and procedures
- Managing and coordinating all paperwork regarding orders and delivery process
- Supporting the Sales Manager as needed
- Assist in monitoring inventory levels
- Use CRM software to enter all client and order details as required
- Assist in the creation and launching of all advertising campaigns
- Communication with warehouse management to ensure order details are accurate and delivery times are met.
- Assist in identifying new Regional, National and North American business opportunities
- Reach out to new prospects and develop pipelines using relevant sales engagement tools
- Acquire critical business information in order to present product solutions and competitive pricing to new prospects.
- Manage several customers and prospects simultaneously
- After-sales follow-up with clients to ensure product and service levels met expectations.

**Qualifications**:

- A people person with great customer service skills
- Previous administrative experience
- Strong computer skills and knowledge of Word, Excel, Google Sheets
- Excellent working knowledge of Salesforce CRM, Zoho CRM or similar CRM tools
- Previous experience with QuickBooks or other bookkeeping software
- Dynamic, outgoing personality
- Excellent self-management and organisational skills
- Exceptional communication skills
- Ability to work in collaboration with others
- Excellent time-management skills.

**Salary**: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Retention bonus

Ability to commute/relocate:

- Brampton, ON L6T 5E7: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person



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