Technical Partner Manager

3 months ago

Vancouver, Canada Hootsuite Full time

We're looking for a Technical Partner Manager to accelerate strategic partnerships and foster our open ecosystem through apps and integrations. You'll be working with external developers and partners to build solutions, tools and apps that align with our Product vision and help scale our business faster than we could on our own. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite's distributed workforce strategy), and in Hootsuite's Vancouver office, you will report to the Senior Director, Product Partnership.

**WHAT YOU'LL DO**:

- Build authentic and transparent relationships with developers, strategic partners, and systems integrators and provide technical support to them to ensure our mutual success.
- Share your expertise on Hootsuite's APIs, SDKs, and Developer Portal with third party developers and strategic partners to create quality apps and integrations that extend our products' core value.
- Manage technical integrations through the full software development lifecycle( scoping through to deployment), and post go live support to ensure quality and timeliness of delivery and sustainment.
- Lead efforts with cross-functional stakeholder teams to successfully implement integrated solutions, tools or apps for Hootsuite customers.
- Analyze market trends for opportunities to create new apps and integrations that allow Hootsuite to access new customers or retain existing customers.
- Represent Hootsuite by evangelizing with the developer and partner community to understand their business goals and to identify opportunities for them within our ecosystem.

**WHAT YOU'LL NEED**:

- BS in Computer Science or Engineering, or equivalent experience including Technology Consulting
- 5+ years as a Developer, Technical Product / Program Manager, or Solution Engineer, comfortable reading and writing technical documentation and experience writing code
- 3+ years working with the Agile product development methodology across the full software development lifecycle, ideally in a customer, client or partner facing capacity
- Experience building on, or managing others to build on, APIs and SDKs
- Highly organized with excellent communication skills
- Analytical with strong skills in quantifying results
- Understand a wide breadth of products in order to identify unique opportunities to drive innovation with partners
- Explain complex technical issues or matters to non-technical counterparts when necessary
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
- Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
- Accountability: holds self and others accountable to meet commitments. Comfortable operating autonomously, proactively identifying and finding solutions to problems and opportunities

**WHO YOU ARE**:

- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp

**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed

**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies

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