National Bank | Client Retention and Service Advisor | montréal, qc
2 weeks ago
As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.
Youtube Video
Your role
· Take calls from clients
· Identify clients’ needs and offer them suitable insurance solutions to protect their assets
· Develop relationships with clients by offering products suited to their needs
· Contribute to the team’s objectives
· Refer clients with specialized needs to the correct sector
Our Client Contact Centre is open Monday to Friday from 8:30 a.m. to 8:00 p.m., and you'll work a full-time schedule of 37.5 hours per week. Your work schedule is variable and you'll be informed of your schedule three weeks in advance.
Your team
Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
Learning and development
You'll begin with on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. During this time, you'll learn about your role, our products, and our technologies.
Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We also offer many career opportunities and encourage internal mobility. We also offer a program to reimburse tuition fees.
Required skills
· College diploma or equivalent
· Experience in an advisory and/or negotiation role
· Experience with client retention and developing client relationships
#sacA
Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us
-
montréal, Canada National Bank Full timeAs a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role · Take calls from clients· Identify clients’ needs and offer...
-
National Bank | ASSOCIATE | montréal, qc
2 weeks ago
montréal, Canada National Bank Full timeA career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our clients. Your job: Ensure effective...
-
montréal, Canada National Bank Full timeAs a Personal Banking Advisor at National Bank’s call centre, you’ll live your ambitions and have a positive impact on your own life as well as on the lives of clients and colleagues. By adopting a friendly approach and providing high-quality advice, you’ll offer clients a people-centric experience as you assist them with their mortgage renewal...
-
montréal, Canada National Bank Full timeAs a Personal Banking Advisor at National Bank’s call centre, you’ll live your ambitions and have a positive impact on your own life as well as on the lives of clients and colleagues. By adopting a friendly approach and providing high-quality advice, you’ll offer clients a people-centric experience as you assist them with their mortgage renewal...
-
montréal, Canada National Bank Full timeA career as a Generalist Advisor in the National Bank Operations sector, you can capitalize on your consulting skills and ability to collaborate in synergy with your colleagues. By meeting the varied needs of our SME clients, you will play a key role in ensuring their satisfaction and success.Your job : Provide advisory services aligned with the needs of...
-
montréal, Canada National Bank Full timeA career as a Generalist Advisor in the National Bank Operations sector, you can capitalize on your consulting skills and ability to collaborate in synergy with your colleagues. By meeting the varied needs of our SME clients, you will play a key role in ensuring their satisfaction and success.Your job : Provide advisory services aligned with the needs of...
-
montréal, Canada National Bank Full timeA career as a Generalist Advisor in the National Bank Operations sector, you can capitalize on your consulting skills and ability to collaborate in synergy with your colleagues. By meeting the varied needs of our SME clients, you will play a key role in ensuring their satisfaction and success.Your job : Provide advisory services aligned with the needs of...
-
montréal, Canada National Bank Full timeA career as a Private Wealth Advisor in the Commercial & Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a positive impact on our organization, thanks to your skills in providing exceptional customer service, your ability to build strong trusting relationships and your knowledge of...
-
National Bank | Lead Auditor | montréal, qc
2 weeks ago
montréal, Canada National Bank Full timeAs a Lead Auditor specializing in Anti-Money Laundering and Anti-Terrorist Financing (AMLTFA) in the Internal Audit team at National Bank, you will play a key role in the audit of processes and systems related to the PCMLTFA.It is an unparalleled opportunity to work in complicity, agility and transparency by holding the power to act and being accountable for...
-
National Bank | Lead Auditor | montréal, qc
2 weeks ago
montréal, Canada National Bank Full timeAs a Lead Auditor specializing in Anti-Money Laundering and Anti-Terrorist Financing (AMLTFA) in the Internal Audit team at National Bank, you will play a key role in the audit of processes and systems related to the PCMLTFA. It is an unparalleled opportunity to work in complicity, agility and transparency by holding the power to act and being accountable...
-
National Bank | Lead Auditor | montréal, qc
1 week ago
montréal, Canada National Bank Full timeAs a Lead Auditor specializing in Anti-Money Laundering and Anti-Terrorist Financing (AMLTFA) in the Internal Audit team at National Bank, you will play a key role in the audit of processes and systems related to the PCMLTFA.It is an unparalleled opportunity to work in complicity, agility and transparency by holding the power to act and being accountable for...
-
Advisor, Client Relations
2 months ago
montréal, Canada National Bank Full timeA career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...
-
Advisor, Client Relations
2 months ago
montréal, Canada National Bank Full timeA career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...
-
Advisor, Client Relations
2 months ago
montréal, Canada National Bank Full timeA career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...
-
montréal, Canada National Bank Full timeYoutube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your role in Montreal• Answer client calls• Listen to clients'...
-
montréal, Canada National Bank Full timeYoutube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role in Montreal • Answer client calls • Listen to...
-
montréal, Canada National Bank Full timeYoutube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your role in Montreal• Answer client calls• Listen to clients'...
-
montréal, Canada National Bank Full timeA career as a senior cybersecurity advisor in the operational effectiveness team of the Information Security Operations Centre (SOC) at National Bank means acting as a specialist in performance indicators and operational coordination. This job allows you to have a positive impact on the cybersecurity of our organization through your expertise in data...
-
montréal, Canada National Bank Full timeA career as a senior cybersecurity advisor in the operational effectiveness team of the Information Security Operations Centre (SOC) at National Bank means acting as a specialist in performance indicators and operational coordination. This job allows you to have a positive impact on the cybersecurity of our organization through your expertise in data...
-
montréal, Canada National Bank Full timeA career as a senior cybersecurity advisor in the operational effectiveness team of the Information Security Operations Centre (SOC) at National Bank means acting as a specialist in performance indicators and operational coordination. This job allows you to have a positive impact on the cybersecurity of our organization through your expertise in data...
