Guest Experience Supervisor, Banff Gondola

3 weeks ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

What will your compensation be?:
The starting wage for this position is $20.00.

When does this adventure begin?:
This job is posted as part of our seasonal hiring for **Spring/Summer, 2025.**

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for all
Guest Experience employees and guests
- Support, coach and ensure that each member of the guest experience team (Ticket Agents and Memory
Makers), provides upbeat and professional guest service that goes above and beyond our guests’
expectations
- Train new staff members and provide ongoing feedback
- Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spot
when required, report technical issues in a timely manner
- Serve as the escalation point for customer service issues, handle customer concerns and react quickly
and professionally
- Help create a positive and encouraging team environment and motivate team to achieve sales goals
- Act as the supervisor on duty - take charge of all guest services and cash handling security for the Banff
Gondola
- Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee
appearance, customer service, safety and environmental standards
- Assist with meeting the financial expectations of the department by ensuring labor costs are kept within
plan
- Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
- Perform the duties of a Ticket Agent and Explore Rockies Expert as required
- Actively participate in committees

What skills and experience do you need for this job?:

- Proven leadership skills and a passion for coaching and developing employee skills
- Strong customer focus providing friendly, professional and efficient service
- Effective problem solving and critical thinking skills
- Demonstrate high levels of positive energy and a willingness to take on new challenges
- Ability to thrive and lead in a fast-paced environment
- Attention to detail and good communication and listening skills with local and international guests and
staff
- Second language skills highly advantageous
- Solid knowledge of the products and services available in Banff and its surroundings
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit
transactions under fast-paced and busy conditions
- Passion for employee and guest safety
- Excellent organizational and multi-tasking skills
- Proficient in MS Office (Word, PowerPoint and Excel required)
- First Aid Training an asset
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for
long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to
50 lbs.

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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