Noc Technical Support Specialist

3 weeks ago

Gatineau, Canada Innovatia Inc. Full time

Innovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

**Responsibilities**:

- Network and system monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets
- Diagnoses and identification of system faults and root-cause, enabling quick and controlled recovery of services
- Following SOP/SLA guidelines, providing the escalation of Critical Incidents to Operations Management to facilitate governmental reporting requirements

**Qualifications**:

- Bilingual in English and French, with strong verbal and written communication skills in both languages
- 1-3 years of related work experience in an operation's center environment
- Technical troubleshooting experience in network or software environments
- Preferred Certifications
- CompTIA Network + / Cisco CCENT
- CompTIA Linux+
- VCA: VMware Certified Associate
- CompTIA Server + / MCSA: Microsoft Certified Solutions Associate
- Any Microsoft Azure Fundamentals Certification
- Beneficial Certifications
- VCP: VMware Certified Professional VMware Certified Associate Workforce Mobility
- CCNA: Cisco Certified Network Associate
- Network protocol monitoring or support in: VPN, MPLS, BGP, VOIP, SIP
- Experience administering Microsoft CRM, Antivirus, and Backup solutions
- Network Monitoring experience using Nagios, ScienceLogic, Solarwinds, Federos, Zabbix, PagerDuty, or other dashboard monitoring solution
- Experience using ServiceNow, Remedy, or other ITSM platform
- ITIL Certification to foundation level an asset
- Must be able to work a 24/7 rotating shift
- Must be able to work overtime as required

Benefits at Innovatia
- Comprehensive medical and dental insurance with employer paid premiums and immediate eligibility for coverage
- Life insurance & long-term disability coverage
- Employee Assistance Program (EAP) with 24/7 access
- Robust reward & recognition programs
- Company matching RRSP program
- Company incentive programs offered
- Paid vacation and holidays
- Remote work opportunities
- Focus on work/life balance

Innovatia is an equal opportunity employer.

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