Part-time Customer Service Agent Yyb

4 months ago

North Bay, Canada Perimeter Aviation Full time

The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

**Personal Characteristics**
- Able to investigate and troubleshoot customer service issues
- Able to resolve conflicts and negotiate and manage customer issues professionally
- Highly flexible, with the ability to respond quickly in a dynamic environment
- Professional and respectful, with a positive work attitude
- Timely with a high level of commitment to on-time performance is essential
- Motivated with the ability to work independently and as part of a team
- Effective verbal and written communication skills
- Able to handle stressful situations in a calm and effective manner
- Customer Service-oriented with a commitment to exceptional service
- Strong attention to detail
- Work well under pressure and exercise tact and patience when dealing with both employees and customers
- High level of respect, understanding and regard for First Nations communities

**Responsibilities and Accountabilities**
- Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
- Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
- Balance and complete daily sales reports and submit to the accounting department including cash box float.
- Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
- Provide flight crew with accurate manifest and paperwork.
- Track Company aircraft movements via the Flight Operations Program.
- Meet and assist arriving customers/passengers and assist in boarding flights.
- Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
- Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.
- Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.
- Act as a cargo acceptance agent in bases where none are present.
- Actively participate in the Company’s Safety Management System.
- Perform additional duties as assigned.

**Education and Experience**
- High school diploma or General Education Degree (GED) equivalent
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
- Experience using Microsoft Office Suite (Outlook, Excel, Word)
- Previous customer service experience considered an asset
- Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
- Indigenous and Cultural Awareness Training considered an asset

**Working Conditions**
- Physically able to perform all listed job duties
- Travel by aircraft and other means as required by role
- Manual dexterity required to use desktop computer and telephone
- Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
- Able to lift and carry up to 50 lbs
- Various shifts at a fast pace in order to meet service level requirements of the airline
- 15 -/+ hours per week

**Methods and procedures described or implied in the job profile may be altered to accommodate employees.**

**How to Apply**

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

**Job Types**: Part-time, Permanent

Expected hours: 15 - 20 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Part-time Customer Service Agent Yyb

    6 months ago

    North Bay, Canada Perimeter Aviation Full time

    The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times. **Personal...

  • Part-time Customer Service Agent Yqt

    6 months ago

    Thunder Bay, Canada Perimeter Aviation Full time

    The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times. This is a...

  • Inside Sales Agent – North Bay

    7 months ago

    North Bay, Canada Zedd Customer Solutions Full time

    ABOUT ZEDD CUSTOMER SOLUTIONS: Zedd Customer Solutions is a large Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding management of...

  • Front Desk Agent

    6 months ago

    Thunder Bay, Canada Taco Time Full time

    Job Overview: **Duties**: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct them appropriately - Assist guests with inquiries and provide information about hotel services - Handle guest requests promptly and effectively - Process payments and maintain guest accounts -...

  • Guest Service Agent

    2 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Agent - Reservations** We are currently looking for a **Guest Services Agent - Reservations.** The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. The Guest Service Agent represents the hotels to guests throughout...

  • Spare Customer Service Sales Agent

    1 month ago

    North Bay, Canada Ontario Northland Full time

    **POSITION**: Spare Customer Service Sales Agent **REPORTS TO**: Supervisor Customer Service **DEPARTMENT**: Passenger Services **LOCATION**: North Bay **REFERENCE**: 500-154-25 **RATE OF PAY**: Starts at $25.9060/ hr. **WHO WE ARE**: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital...

  • Customer Service Agent 3

    1 week ago

    North Bay, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$22.95**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who...

  • Customer Service Agent

    7 months ago

    Thunder Bay, Canada Thunder Airlines Full time

    **Responsibilities**: Monitor flights/training/rest/travel/ reserve of all crew React to irregular operations Provide charter quotations to customers Any other related duties as assigned **Skills**: Previous Airline Operations or Airport work Excellent computer skills Able to work in a team environment, as well as unsupervised Strong attention to...

  • Agent Care Expert

    6 months ago

    North York, Canada Right at Home Realty Full time

    **About Us**: Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business...

  • Customer Service Agent

    6 months ago

    Thunder Bay, Canada Wasaya Airways Full time

    The Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained at the highest level. **Duties and Responsibilities**: - Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and...

  • Dispatcher - Part-time

    3 months ago

    North Bay, Canada North Bay Police Service Full time

    **Prerequisite**: - Successful completion of pre-employment testing. - Possess a Secondary School Diploma. **Principal Tasks**: - Evaluating emergency calls; - Determining the appropriate level of response; - Dispatching the appropriate emergency service (Police and Fire); - Maintain radio communication and provide support to Police and Fire personnel; -...

  • Bookkeeper - Part Time

    6 months ago

    North Bay, Canada Service 1 2022 Full time

    '''Responsibilities''' - Manage all aspects of the company's financial transactions and records - Maintain accurate records of accounts receivable and payable - Utilize accounting software such as Sage and QuickBooks to process business transactions - Conduct bank reconciliations to ensure all transactions are accounted for - Process payroll for employees...

  • Guest Service Agent

    2 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Customer Service

    6 months ago

    North Vancouver, Canada Go Bananas Full time

    Go Bananas is an indoor children's play centre located in Capilano Mall in North Vancouver. We are looking for outgoing and energetic individuals who enjoy dealing with customers and children in a fast paced environment to join our team. Currently we are looking to hire for PART-TIME positions. Must be available weekends and holidays. Some weekday shifts...

  • Auto Parts Delivery Driver

    6 months ago

    North Bay, Canada Service 1 2022 Full time

    '''Job Summary: We are seeking a reliable and responsible Parts Driver to join our team. As a Parts Driver, you will be responsible for delivering parts to our customers in a timely and efficient manner. Your role is crucial in ensuring that our customers receive the parts they need to keep their vehicles running smoothly. **Responsibilities**: - Safely...

  • Customer Service

    7 months ago

    North Vancouver, Canada Go Bananas Full time

    Go Bananas is an indoor children's play centre located in Capilano Mall in North Vancouver. We are looking for an outgoing and energetic individual who enjoys dealing with customers and children in a fast paced environment to join our team. Currently we are looking to hire for PART-TIME positions. (Please provide your availability on your resume when...

  • Guest Services Agent

    2 months ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**:Operations **Reports to**:Operations Supervisor (Guest Services Focus) **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and...

  • Customer Service Representative

    7 months ago

    Thunder Bay, Canada Dufresne Furniture and Appliances Full time

    As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications. **The Dufresne Group is committed to investing in our team members; we offer**: - Market competitive wages; - Excellent employee discounts; - Career growth and continuous development; - Respectful and family-oriented working environment with...

  • Front Desk Agent/night Auditor-weekends

    7 months ago

    North Bay, Canada Comfort Inn Airport (O’Brien st) Full time

    The Comfort Inn Airport is looking to fill a Night Audit/Front Desk Agent Position. Shifts are a guaranteed 2 nights a week: 11pm-7am Friday and Saturday overnights and and other shifts as needed. 16-40 hours a week. The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner,...

  • Pre Board Screening Officer

    6 months ago

    North Bay, Canada GardaWorld Full time

    **Pre-Board Screening Officer - North Bay/Jack Garland Airport (YYB)** GardaWorld is currently hiring Pre-Board Screening Officers for the North Bay/Jack Garland Airport in North Bay, Ontario, Canada. If you are looking for a job at the airport where you play a key role in national security, this is the one for you! As a Pre-Board Screening Officer, you...