Customer Success Associate

2 weeks ago

Montréal, Canada AtRecruiter Full time

**Key Responsibilities**
- Lead customer support by answering inbound questions and meeting customer needs, with a 24-hour response time to solve or, at a minimum, acknowledge the request
- Manage IFRS Foundation’s relationship with the third-party vendor that handles exam registration, delivery, and notification of results
- Manage B2B education relationships, including enterprise group registration requests and relationship with prep course providers
- Manage the Academic Licensing program from client inquiry through product delivery
- Data Management and Data Analytics_
- Manage existing systems to ensure good record-keeping for client status and contact information for clients of the educational programs
- Support revenue sharing and revenue recognition processes for the FSA Credential, providing insights from test vendor business intelligence platform
- General_
- Help the Foundation achieve educational program objectives and earned income goals
- Manage operational tasks related to all aspects of the program development, user research, and implementation of new offerings
- Skills, experience & qualifications sought_
- Commitment to the mission of the company
- Enthusiasm for changing environments and comfort with fast-changing conditions - flexibility is important
- Proven experience giving customers and potential customers prompt attention and helpful support
- Strong project management skills
- Microsoft Excel skills is a plus
- Experience with Salesforce or other CRM platform is a plus
- Execution-oriented, able to get things done quickly and with excellent quality
- Strong process orientation; able to see how to improve things
- High energy, positive, “can-do” attitude, flexibility, teamwork, and a high degree of initiative
- Experience with client relations, membership programs, or certification programs is a plus
- Knowledge of corporate sustainability, asset management, and/or investment research a plus
- 1-4 years’ relevant experience

Pay: $66,400.00-$82,600.00 per year

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC H2P 2B9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- corporate sustainability: 1 year (required)
- Client relations: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC H2P 2B9

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