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Customer Success Engineer

3 months ago

Montréal QC, Canada Vircom Full time

Company Description

Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable solutions that prioritize user safety and data integrity. Vircom also offers value-driven associations for MSPs, guaranteeing unparalleled email and domain security for clients, along with quick onboarding, outstanding support, and added value tools.

Role Description

This is a full-time remote role for a Customer Success Engineer at Vircom. The Customer Success Engineer will be responsible for product implementations, troubleshooting, system health checks, and leading managed services for Vircom's security solutions. The role will also involve cybersecurity tasks to ensure the protection of customer people, data and systems.

Qualifications

  • Technical Support and Troubleshooting skills
  • Experience in providing excellent customer support
  • Network Security and Cybersecurity knowledge
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Experience in the IT or cybersecurity industry is a plus
  • Bachelor's degree in Computer Science or related field is a plus
  • Understanding of Office 365 or Exchange is a plus
  • Understanding of Email protocols (SMTP, SPF, DMARC, etc) is a plus

Benefits

  • Work from the comfort of your own home
  • Home internet fully reimbursed
  • Join a dedicated team and make a difference
  • Competitive base salary and bonuses
  • Opportunity for advancement
  • Enjoy a fully subsidized health and dental insurance plan

We thank all applicants for their interest, however, we will only contact with those selected for an interview. Please note that we are exclusively recruiting people who can work legally in Canada.