Sales Support Specialist

8 months ago

Dorval, Canada ABB Full time

**Sales Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. Responsible for Pre-sales support of products/systems/services for Emergency and Hazardous location lighting in accordance with strategy. Achieve both qualitative and quantitative sales targets. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities.

**Your responsibilities**:

- Quote products/systems/services to customers and market partners in alignment with departmental directives (Sales margin analysis and overage approval).
- Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full product/systems/ services offering, and align to provide a solution.
- Ensure a positive customer experience throughout the sales process.
- Perform regular status reviews of orders, in alignment with KPI targets, and propose alternative solutions in the event of problem status of orders.
- Create added value for the customer and ABB and ensure the successful outcome of transactions, contracts and proposals by using effective sales techniques and tools.
- Ensure appropriate technical and financial aspects of orders, including prices and trading conditions.
- Communicate details and delegate post-sale and sub-departmental requests.
- Support and drive the development of new market opportunities in the designated regions and ensure know-how sharing and cross-collaboration with customers and market partners.
- Manage account/market partner data in key systems, and support project management activities when needed.

**Your background**:

- Post-Graduate Education with three to five years of relevant experience.
- Comfortable with multiple technologies and computer proficient.
- Proficient with Microsoft tools including Word, Excel, PowerPoint as well as PDF Exchange Editor.
- Time and task Management.
- Driven and motivated with the ability to proactively identify problems and bring them to the attention of management.
- Team mind-set with ability to work cooperatively with others.

**Benefits**:

- Retirement plan
- Accident insurance
- Wellbeing program
- Healthcare plan

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