Manager, Business Payment Products, Global

1 week ago

Toronto, Canada Scotiabank Full time

Requisition ID: 211458

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
Contributes to the overall success of the Business Payment Products in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**What You’ll Do**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Oversee a suite of payment products to drive revenue growth and customer satisfaction by:

- Collaborating with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external
- Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
- Owning the end-to-end process map for products and ensuring accountable stakeholders are operating to the agreed responsibilities
- Determining where product gaps may exist with respect to customer needs, competitive offerings, and trends
- Understanding the voice of the customer and front-line staff to improve product quality
- Overseeing the product marketing and communications for customers and staff
- Review financials, key performance indicators, and trends for:

- Determining key product opportunities and issues
- Owning the P&L of the product
- Recommending business objectives based on data
- Working with the pricing and operations teams to drive revenues and improve efficiencies
- Maintaining a high-quality market intelligence program including the competitive landscape, customer needs, and external stakeholder management
- Validating special pricing requests and RFP opportunities
- Lead the delivery of approved projects:

- Overseeing the design and implementation of new digital payment products or features
- Performing in an Agile project setting for digital products, and waterfall as required
- Overseeing/Preparing business cases from concept to executive approval
- Strategic engagement and influencing of stakeholders to manage prioritization and change delivery
- Ensuring requirements are agreed by partners and driven by customer feedback and data
- Preparing timely status updates, reports, and presentations to executives and partners
- Keeping projects moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones
- Operating with curiosity to challenge the status quo to improve the product P&L
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**What You'll Bring**:

- Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities
- Excellent communication, interpersonal, and strategic negotiating skills
- Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures an asset
- Product management expertise to enable the thorough understanding of products/services
- A positive attitude combined with confidence to drive team priorities
- Experience working in an Agile envi

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