Contract Support Lead
7 months ago
**About us**:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
**About Business Assurance**
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.
**About the role**:
DNV Business Assurance Group is seeking a **Lead for the Contract Support Team** who will serve the team in supporting Operations and Sales with quote generation as well as contract amendments or revisions. The Contract Support Team Lead will be a key contributor within the team, supporting where needed and well-versed in all standards yet specialized in the development of quotes for large, complex clients and determination of sampling plans. The Contract Support Team Lead will work closely with the Inside & Outside Sales Team, Operations and auditors in calculating the audit days and developing sampling plans for all clients. The Contract Support Team Lead will support the Contract Support Team Manager as needed and will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.
**What You'll Do**:
- Key support for contract support team, ensuring timely and accurate process of new and existing client quotes in accordance with DNV and accreditation requirements
- Focus on key clients and generation of large quotes and complex sampling plans
- Coordinates with Technical, Legal and other departments for needed approvals
- Communicates directly with the clients as needed to develop sales or Renewal quotes, and contract amendments
- Well-versed on industry standards and quoting requirements; able to support with quoting for most standards
- Develops sampling plans; responsible for approving audit day calculations as required
- Supports to help meet KPIs and assists to ensure continuity and turnaround time
- Possesses extensive knowledge of DNV systems and quoting tools and serves as Super User to support the team; liaise with global team as needed
- Interacts with other departments including Sales, Operations, Technical, and auditors to ensure a superior customer experience
- Ensure Technical reverts are resolved quickly to prevent delays in certificate issuance
- Supports in preparation of monthly reporting on team output, assists and implements process improvement initiatives
**What we offer**:
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid/remote opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
**Benefits vary based on position, tenure, location, and employee election**
**How We Do It**
We Care, We Dare, We Share
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is proud to announce being named one of Houstons best places to work in the 2022 Houston Business Journal Best Places to Work competition.
For more information
Read more here
Diversity and inclusion in everything we do every day - DNV
Meet our employees - DNV
About DNV
DNV Careers
**About you**:
**What is Required**
- Minimum two (2) years of client service experience
- Minimum one (1) years of experience relating to ISO 9001, ISO 14001, and/or ISO 45001;
- Ability to read/interpret accreditation requirements on audi
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