Service Advisor
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 36 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
- **Work setting**:
- Trucking firm
- ** Tasks**:
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Invoice clients
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Order parts and maintain inventory
- Help with scheduling and workflow
- ** Computer and technology knowledge**:
- Internet
- MS Excel
- MS Outlook
- MS Word
- ** Type of industry experience**:
- Trucking
- ** Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Standing for extended periods
- Walking
- ** Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- ** Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
- ** Financial benefits**:
- Group insurance benefits
- Life insurance
- Pension plan
- ** Other benefits**:
- Free parking available
- Wellness program
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