Customer Care Rep

3 weeks ago


Kitchener, Canada Enova Power Corp. Full time

Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward.

Serving more than 157,000 residential and business customers in the City of Kitchener, City of Waterloo, Township of Woolwich, Township of Wilmot, and Township of Wellesley, Enova Power Corp. is the 7th largest electricity distribution utility in Ontario.

Reporting to the Customer Care Supervisor, this position is responsible for answering and responding to customer inquiries related to customer care; setting up and maintaining customer accounts; and the collection of overdue accounts. Primary contact for Enova Power Corp. customers to respond to general or account inquiries or re-direction to appropriate contacts.

Note that this role will be based out of our Victoria Street location.

**Compensation**
- Starting rate is $26.72 /hour

**Skills/Abilities**
- Limited negotiating skills allowing situational assessment and decision making to resolve customer issues
- Professional and courteous demeanor in dealing with all customers and staff
- Good verbal and written communication skills
- Competent in addressing all customer service queries
- Skilled in use of Customer Information Systems
- Competent in use of personal computers and office software
- Ability to remain organized in a fast paced, changing environment
- Demonstrates flexibility working in a team environment

**Knowledge/Education**
- Secondary school graduation diploma consistent with a grade 12 level education
- Appropriate knowledge of industry regulations, privacy regulations, and company policies to respond to customer inquiries

**Experience**
- A minimum of two years previous office experience in a customer service environment

**Responsibilities**
- Set up accounts for new services, process customer account changes and maintenance including: pre-authorized payments, equal billing, customer moves, deposits, payment arrangements, letters of reference and customer keys
- Process incoming and returned mail and respond to as required, including batching payments
- Support for TOU customers utilizing web presentment
- Locate debtors of unpaid accounts and initiate suitable collection activity
- Process Bank returned cheques
- Communicate with the Credit Bureau on customer payments
- Maintain and promote a safe and healthy work environment, and comply with corporate safety policies as well as applicable codes, such as the Occupational Health and Safety Act and Electrical Utility Safety Rules

**How to Apply**

We sincerely thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Enova Power Corp. is an equal opportunity employer. If you are selected to participate in the recruitment process for the position to which you have applied and require disability-related accommodation, please notify the People and Culture department.

We are also an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. Our recruitment and hiring processes will be modified to accommodate disabilities, if requested.


  • Brand Rep

    3 weeks ago


    Kitchener, Canada THIRDCHANNEL Full time

    RESPONSIBILITIES AND DUTIES Create and commit to a monthly cadence of retail store visits in your market Merchandise displays that are set according to planograms Build meaningful relationships with store teams Educate and engage store teams and consumers on the features and benefits of Luxottica products Submit store visit reports, including...


  • Kitchener, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Kitchener location as a Customer Service Representative! **_**Tuesday to...


  • Kitchener, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...


  • Kitchener, Canada Bloom Care Solutions Full time

    **Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.** **Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. We are committed to helping you succeed and are...

  • Care Coordinator

    4 weeks ago


    Kitchener, Canada ParaMed Home Health Care Full time

    As a Care Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. **Why you’ll love working here**: - Celebration and Recognition programs - Full-time opportunities - Comprehensive health and dental benefit plans -...


  • Kitchener, Canada AirBoss of America Corp Full time

    AirBoss of America Corp. develops, manufactures and markets high-quality, proprietary rubber-based products to various industries, including automotive, heavy industry, construction and infrastructure, oil & gas, and defense. For more information go to . Position Overview As the Customer Service Representative, you will be supporting our customers as...


  • Kitchener, Canada Conestoga College Full time

    Requisition Details **Job Title**: **Customer Care Representative** **Requisition #**: **23-144** **Campus**: Doon **Department**: Client Services & Student Fees **Starting Rate**: $24.08 **Payband Range**: $24.08 - $27.88 **Hours/Week**: 24 **Posting Date**: Friday, January 27, 2023 **Closing Date**: Sunday, February 5, 2023 at 11:59 PM...


  • Kitchener, Canada Prospect Full time

    We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that's making software to help sales reps sell better.Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales...


  • Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that's making software to help sales reps sell better.Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales...


  • Kitchener, ON, Canada AirBoss Defense Group Full time

    AirBoss Rubber Compounding, 101 Glasgow St., Kitchener, Ontario, Canada Req #349 Thursday, January 25, 2024 AirBoss of America Corp. develops, manufactures and markets high-quality, proprietary rubber-based products to various industries, including automotive, heavy industry, construction and infrastructure, oil & gas, and defense. For more information go...


  • Kitchener, Canada Pinnacle Tree & Shrub Care Full time

    Pinnacle Tree & Shrub Care provides tree care services in the Kitchener/Waterloo and surrounding areas. We are locally owned and operated. Since 1977, we have studied this field and we strive to provide a high level of service and care, using the latest arboriculture techniques. We promote training and growth within our industry, and we provide in-house...


  • Kitchener, Canada Pinnacle Tree & Shrub Care Full time

    Pinnacle Tree & Shrub Care provides tree care services in the Kitchener/Waterloo and surrounding areas. We are locally owned and operated. Since 1977, we have studied this field and we strive to provide a high level of service and care, using the latest arboriculture techniques. We promote training and growth within our industry, and we provide in-house...


  • Kitchener, Canada Form & Build Supply Inc. Full time

    We are looking for new member for our Kitchener Inside Order Desk! Are you looking for a fast paced and interesting job experience with a stable growing company? Form and Build Supply Inc. is the leading distributor in the Ontario construction industry for Concrete related and Masonry Specialty products. We are hiring for the following position. **Inside...


  • Kitchener, Canada Enova Power Corp. Full time

    **Position Summary** Note that this is a **Six Month Opportunity**. Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward. Serving more than 157,000 residential and business customers in the City of Kitchener, City of Waterloo, Township of Woolwich, Township of...


  • Kitchener, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for an **INSIDE SALES REPRESENTATIVE **to join our branch in Kitchener. The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product...


  • Kitchener, Ontario, Canada Definity Careers Full time

    What can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish...


  • Kitchener, Canada Manitou Animal Hospital Full time

    We are looking for a Client Care Representative (Receptionist) to join our team. This is a maternity coverage, with potential for continued employment as work progresses. This role is a vital one as you are the first and last contact the client has with us, whether it is in person or on the phone. We deal with dogs and cats and all the things that come with...

  • Sales Representative

    39 minutes ago


    Kitchener, Canada Lawson Products Full time

    Over 70 years strong and building our future on a solid foundation! Lawson Products is seeking field sales representatives who are passionate about building relationships, want to make a difference for their customers every day and want to join an enthusiastic sales team! Sound like you? Keep reading **You are**: Self-motivated. Ready to win. You love...

  • Inside Sales

    4 weeks ago


    Kitchener, Ontario, Canada EvolutionQ Full time

    Salary: TBDLooking to join an exciting Cybersecurity company in the newly emerging realm of Quantum-Safe? We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. evolutionQ, , headquartered in Waterloo, ON is a Series A funded quantum cybersecurity company lead by world renowned Dr. Michele...


  • Kitchener, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 6 locations in the Waterloo Region and Guelph. We are currently looking for a Customer Service Associate to join our Kitchener team. The Customer Service Associate responds to all incoming calls, greets and directs visitors and answers inquiries...