Customer Care Associate

3 weeks ago

Kitchener, Ontario, Canada Definity Careers Full time

What can you expect in this role

  • Your shift will be scheduled between 8:00AM and 8:00PM EST
  • Respond promptly and professionally to incoming inquiries by telephone, or email
  • Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Gather all necessary information, inputting it accurately into company database
  • Provide the insured with basic information on coverage, and arrange any necessary supplemental services
  • Provide data tracking support and manage spreadsheets What do you bring to the role?
  • Exceptional communication skills, both verbal and written
  • Strong customer service, problem solving and resolution skills
  • Proven ability to multi-task and think on your feet in a fast-paced environment
  • Ability to work independently and in a team environment
  • Strong attention to detail to ensure accuracy of information
  • No insurance industry experience required

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