Contracting Specialist

2 months ago

North York, Canada THE EMPIRE LIFE INS. CO Full time

**Contracting Specialist**:
**Location: Hybrid in Toronto (York Mills)**

Empire life is looking to hire a Contracting Specialist to join our Group Products & Marketing team

**Why pursue this opportunity**The role - **this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.**Impactful work** - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.**The opportunity**:

- collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.**Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.

**What you’ll be working on**- Providing support to clients with the Apexa onboarding and the contracting process.- Setting up license sponsorship, carrier support, etc.- Facilitating and processing client changes, contracts, and transfers within Apexa (eg. override change, bank change, address change, license and E & O updates)- Support the administration and set up of commissions for existing and incoming advisors, verifying values are correct and setting up Advisor commissions data- Perform other related activities and participate in ad hoc projects, as necessary or as assigned- Provides prompt and courteous resolution of enquiries from Advisors and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners- Applies critical thinking to screen contracts and related documents to meet established service levels, and ensures compliance, contractual and regulatory standards are met- Enters and maintains data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information and produce data reports- Provides support to multiple teams to provide business requirements and test scenarios for projects, product launches and system maintenance releases; validate that changes have made a positive enhancement to the user experience- Supports and provides technical training to the team and investigates and analyzes complex cases and acts as first level escalation- Participate in industry changes including new partnerships and mergers and acquisitions- Responsible for key distribution partner contracts and contracting changes.

**What we’re looking for you to have**:
- Knowledge of insurance industry- Customer support experience- Completion of post-secondary education or equivalent experience- with system expertise in Apexa, WealthServ-
- Strong attention to detail/accuracy- Strong oral and written communication skills with good and sound decision making skills- Well developed analytical and problem solving skills- Ability to accurately analyze and review data- Excellent organization, problem solving and mathematical comprehension skills- Excellent customer service skills, patience and empathy**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions- Competitive uncapped commission, for sales positions- A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program

**Get to know us**:

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