Inside Sales Representative

3 weeks ago


Edmonton, Canada AIV Canada Full time

**Summary**

**Duties and Responsibilities**
- Answer phones and provide friendly and polite customer service.
- Reply to quotes in a timely manner. All quotes to be entered into P21 so tracking quotes is accurate.
- Expedite orders and ensure we meet the customer’s date quoted.
- Ensure all orders are entered properly and goods meet customer requirements.
- Read all attached spec sheets to ensure we are quoting proper goods in order to meet or exceed customer requirements.
- Provide MTR’s drawings, etc. where applicable.
- File all documents, order acknowledgements, sales orders, purchase orders and tc. in AIV Canada set up filing procedure
- Enter RMA and send to customer as requested. Charge restocking if you can get away with it. Buyouts and Mod orders will not be accepted back unless approved by Mike.
- Follow up with customers for open quotes to find out if they are still alive, if lost why (delivery, price, etc.) and report findings to Mike.
- Report fast moving items, items that we do not have and items that need to be purchased to Mike.
- Provide assistance and help manage the warehouse for ideas in organizing, prioritize orders and safety/
- Entertain customers, lunches, suppers, sporting events, etc. Approve entertainment plans by Mike prior to booking.
- Ensure building is locked and alarm is set upon exiting. Also in charge of setup and maintenance of alarm system.
- Treat all AIV property as if it were your own.
- Show respect and treat co-workers as I would like to be treated.
- Report any unordinary circumstances or mistakes to management right away.
- Report all foreseen problem’s right away and discuss preventative actions to ensure these problems or mistakes do not happen again.
- All computer related functions are done by following AIV’s Procedure Manuals.

**Knowledge, Skills and Abilities**
- Able to work in fast-paced, self-directed environment.
- Develop a strong product knowledge as well as customer knowledge
- Excellent verbal and written communication skills.
- Proficient level computer skills including Outlook.
- Excellent telephone sales personality skills.
- Excellent time management skills.
- Highly energetic and self-starter.
- Able to maintain good relationships with customers and co-workers.

**Education and Qualifications**
- High School Diploma
- Marketing or Business related field diploma an advantage.
- Relevant training in sales.

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person



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