Resident Services Representative

7 months ago

Winnipeg, Canada Private Pension Partners Inc. Full time

**ACCOUNTABILITIES**:
Private Pension Partners Realty Services Inc. (“P3 Realty”) is seeking an experienced Resident Services Representative to join our team. The Resident Services Representative will ultimately report to the Senior Property Manager, with duties aligned to the Vice President, Realty Services during the lease-up period of all P3 Realty managed multi-residential properties. The Resident Services Representative will be responsible for elevating the guest and resident experience at The Halo and providing value-adding services that will differentiate The Halo in the Winnipeg market. The Resident Services Representative will be the champion of resident relations and engagement programs at the property, which will include assisting with the planning and execution of resident appreciation events and community-building activities, with a consistent focus on fostering and improving resident relationships and the resident experience.

**RESPONSIBILITIES**:

- Act as first point of contact for all residents, prospective residents, and visitors to the Halo and provide exceptional customer service in every interaction with visitors and residents alike;
- Monitor the maintenance and cleanliness of the lobby, hallways, common spaces, and amenity spaces;
- Oversee all aspects of resident services in the daily operation of The Halo, ensuring the highest level of resident satisfaction;
- Provide exceptional concierge information to residents and stay up to date with relevant information regarding the area, activities, events, etc.;
- Make an effort to contribute to the overall strategic goals, initiatives, and objectives of P3 Realty;
- Assist with planning and coordinating resident engagement activities/events and propose/facilitate cost-effective resident experience enhancement;
- Create and post marketing content for The Halo social media platforms and showcase/highlight the property amenities and events that may occur;
- Conduct touch point surveys with residents to determine potential opportunities for improvement;
- Establish a comprehensive knowledge of the Halo including availability of suite types and layouts, common areas and amenities of the property;
- Report on disputes, requests, and inquiries on a weekly basis to on-site Junior Property Manager;
- Uphold mission, vision, and values of P3 Realty, serving as a brand ambassador to all stakeholders;
- Present properties and amenities in a positive light to secure the rental agreement. Negotiate lease terms, conditions, and close the deal;
- Provide a professional and personable leasing experience to our prospects throughout the lead to lease process;
- Determine the needs, living standards, and economic viability of customers in order to match those needs to a property within the P3 Realty portfolio;
- Host private tours and open houses which will include some evening and weekend commitments;
- Assist on display suite setup and do daily cleanliness checks for all display and/or vacant suites;
- Draft and produce all lease documentation. This includes monitoring and tracking timelines to ensure each document moves through the process successfully and efficiently;
- Assist with the timely collection of deposit, rent and other receivables in accordance with the lease and established company policy;
- Coordinate and conduct all move ins; ensuring all suites are ready for move ins with the highest standard of cleanliness and ensuring maintenance completion; and
- Assist the P3 Realty leasing team as required.

**BUILDING OVERVIEW**

Located at 3015 and 3025 Pembina Highway, The Halo offers 400+ premium and luxury rental units and 8,400 square feet of prime commercial retail space. The highly curated selection of 1, 2, and 3 bedroom “built-for rent” apartment homes is the pinnacle of easy rental living.

**REQUIREMENTS**:

- A minimum of 2 years, Concierge or Front Office experience;
- Diploma or degree in Hospitality Management is an asset;
- Proficiency in Excel, Word, Outlook, and PowerPoint an asset. Familiarity with social media and website functionality required;
- Experience in client-facing and/or sales roles;
- Must have a proven record of exceeding guest expectations;
- Must have an entrepreneurial spirit;
- Clean presentation;
- Passionate about guest service, relentless in creating “wow” experiences;
- Excellent interpersonal and communication skills;
- Self-Motivator, possessing initiative and ability to complete projects and tasks in a timely manner;
- Great organizational skills with a proven ability to work under pressure;
- Ability to handle multiple demands and competing priorities, and adapt to new ideas and changes;
- Positive and friendly "Customer First" attitude; and
- Strong attention to detail and ability to creatively solve problems.

**ABOUT PRIVATE PENSION PARTNERS REALTY SERVICES INC.

  • Resident Manager

    2 months ago

    Winnipeg, Canada Resident Manager Full time

    **Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...

  • Resident Services Coordinator

    7 months ago

    Winnipeg, Canada Private Pension Partners Inc. Full time

    **ACCOUNTABILITIES**: Private Pension Partners Realty Services Inc. (“P3 Realty”) is seeking an experienced Resident Services Coordinator to join our team. The Resident Services Coordinator will ultimately report to the Senior Property Manager, with duties aligned to the Vice President, Realty Services during the lease-up period of all P3 Realty managed...

  • Resident Assistant-mc

    7 months ago

    Winnipeg, Canada BRIGHTWATER SENIOR LIVING OF LINDEN RIDGE Full time

    **Position Summary**: Offer services to residents as indicated in service plans. Assist in development and revision of service plans. Observe for and reports resident problems. Perform certain dining services, activities, and housekeeping duties. **Qualifications**: - Demonstrate ability to communicate effectively in English, both verbally and in...

  • Resident Assistant

    7 months ago

    Winnipeg, Canada BRIGHTWATER SENIOR LIVING OF LINDEN RIDGE Full time

    **Position Summary**: Offer services to residents as indicated in service plans. Assist in development and revision of service plans. Observe for and reports resident problems. Perform certain dining services, activities, and housekeeping duties. **Qualifications**: - Demonstrate ability to communicate effectively in English, both verbally and in...

  • Manager, Resident Services

    7 days ago

    Winnipeg, Canada MNP LLP Full time

    MANAGER, RESIDENT SERVICES On behalf of our client, Actionmarguerite, we are recruiting for an experienced Manager, Resident Services to join their team. Actionmarguerite is a community-based organization and a designated bilingual service provider, dedicated to improving the quality of life of residents in a culturally attentive home-like...

  • Resident Manager

    6 months ago

    Winnipeg, Canada Thorwin Properties Full time

    Mobile Resident Manager This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Competitive salary depending on qualifications and experience - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance Program, paid...

  • Mobile Resident Manager

    2 weeks ago

    Winnipeg, Canada Thorwin Properties Full time

    This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Competitive salary depending on qualifications and experience - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance Program, paid Vacation and Sick time) -...

  • Mobile Resident Manager

    2 days ago

    Winnipeg, Canada Thorwin Properties Full time

    This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Starting wage for this position is $18 per hour. - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance Program, paid Vacation and Sick time) - Growing company and...

  • Mobile Resident Manager

    2 hours ago

    Winnipeg, Canada Thorwin Properties Full time

    This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Competitive salary depending on qualifications and experience - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance Program, paid Vacation and Sick time) -...

  • Mobile Resident Manager

    7 months ago

    Winnipeg, Canada Thorwin Properties Full time

    This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Competitive salary depending on qualifications and experience - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance Program, paid Vacation and Sick time) -...

  • Mobile Resident Manager

    7 months ago

    Winnipeg, Canada Thorwin Properties Full time

    At Thorwin, you are in a great place! This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Competitive salary depending on qualifications and experience - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance...

  • Financial Services Representative

    7 months ago

    Winnipeg, Canada Alpha Financial Services. Full time

    Job Summary We are a rapidly growing financial brokerage expanding in Winnipeg, and now expanding in Winnipeg Manitoba and Montreal. We are currently looking to bring on-board Financial Service Representative and Financial Planners to our positive and upbeat work environment. Financial Service Representatives provide clients with advice on financial...

  • Condominium Resident Manager

    1 week ago

    Winnipeg, Canada Towers Realty Group Full time

    **Job Summary** Reporting to the Condominium Corporation Property Manager, the Resident Manager represents the Condominium Corporation at hand. This position handles the day-to-day operations within the buildings. The Resident Manager is primarily responsible for assisting residents, acting as a liaison with Towers Realty, performing cleaning, handling...

  • Resident Manager

    2 hours ago

    Winnipeg, Canada Private Pension Partners Realty Services Inc. Full time

    **SUMMARY OF POSITION** **summary of essential job functions** - Ensure the building is safe and secure, is well maintained, visually, mechanically and operationally, and will ensure the day-to-day cleaning tasks have been performed accordingly to ensure the health and comfort of our tenants; - Providing an exceptional tenant experience from first contact...

  • Resident Care Worker

    4 days ago

    Winnipeg, Canada House of Hesed Full time

    **Position Summary** The Resident Care Worker assumes the supervision of the house during evenings, and/or weekend days. **Qualifications** Belief in Jesus Christ as Lord and Saviour is a requirement of this position. **SELF-MOTIVATED, RELIABLE, PERSON OF INTEGRITY** ¨ Must be willing to share the Faith with Residents at their request. ¨ Ability to...

  • Mobile Resident Relations Manager

    3 months ago

    Winnipeg, Canada Thorwin Properties Full time

    At Thorwin, you are in a great place! We are growing... This is a full-time permanent job opportunity working 40 hours a week. **We offer**: - Competitive salary depending on qualifications and experience - Car and phone allowance - Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee...

  • Residence Manager

    2 months ago

    Winnipeg, Canada Sunrex Management Ltd. Full time

    **Job Overview** The Residence Manager plays a pivotal role in overseeing the daily operations of residential properties, ensuring a high level of customer satisfaction and efficient property management. This position requires strong leadership skills, exceptional customer service abilities, and a keen understanding of property management practices. The...

  • Resident Manager

    7 months ago

    Winnipeg, Canada Globe Property Management Full time

    Globe is seeking an On-Site Resident Manager for a 100+ suite high rise in Downtown area of Winnipeg. **Buildings are Pet Free & Smoke-Free** Resident Managers are the customer-facing portion of our business, and while there are a number of various daily duties to perform, the most important part is that you have excellent customer service skills so that...

  • Financial Services Representative

    2 days ago

    Winnipeg, Canada Brena Financial services Full time

    We are a rapidly growing Financial Firm in Winnipeg looking for our next group of stars to work with us through the massive growth that we are experiencing! As a Financial Services Representative, you will be joining our family and helping us in fulfilling our company mission, which circles around putting the customer first. Daily duties include: -...

  • Resident Manager

    1 week ago

    Winnipeg, Canada Globe Property Management Full time

    Globe is seeking an On-Site Resident Manager for a property with 2 buildings totaling 58 suites in the Charleswood area of Winnipeg. **Buildings are Pet Free & Smoke-Free** Resident Managers are the customer-facing portion of our business, and while there are a number of various daily duties to perform, the most important part is that you have excellent...