Service Manager

1 week ago


North Vancouver, Canada West Coast Pool & Spa Ltd. Full time

**ABOUT US**
West Coast Pool and Spa Ltd. has been a leader in the pool and spa industry for over 40 years. We are growing and are looking to add additional permanent members to our team

**ABOUT YOU**
You are interested in learning about our industry and have great communication skills. You want to be part of a team, but also enjoy working on your own.

**Summary**

The Service Manager is responsible for coordinating the daily operations of the service department and its associated staff, ensuring effective and efficient utilization of resources while maintaining the highest customer service quality standards set by the company.

**Your Main Duties Will Include**
- Manage technician daily/weekly scheduling
- Direct and oversee technician service work
- Ensure customers are communicated with and up to date regarding any service work required at their property
- Relay all materials related to service work are communicated to customers.
- Communicate with customers regarding any complaints to find an amicable resolution.
- Process all service-related invoices
- Identify non-billable/warranty work and process accordingly.
- Work to resolve any billing disputes or errors.

**Essential Requirements**
- Excellent oral, written, and interpersonal communication skills that are appropriate for various levels, including management, staff, contractors and clients
- Mechanical aptitude
- Motivated
- Able to work independently and as part of a team
- Strong organizational skills

**WHAT NEXT?**
We want to hear from you Please note that only individuals selected for an interview will be contacted. No phone calls or personal visits, please.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you able to commute to North Vancouver daily?

**Experience**:

- customer service: 2 years (required)
- coordinator/ management: 2 years (required)

**Language**:

- English (fluent spoken & written) (required)



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