Staff Scheduler/dispatcher

5 days ago

Toronto, Canada Wincon Security Full time

For almost 30 years, Wincon Security has delivered property monitoring and protective services to retail, commercial, residential, industrial, alarm response and condominium clients across the Greater Toronto Area. We are an integrated solutions provider committed to leveraging cutting-edge technology to provide the very best service our industry has to offer.
- What makes Wincon unique?_

A passion for service excellence across our team, and the pride we take in proactively identifying and mitigating key security vulnerabilities. Along the way, we’ve stayed true to one of our founding principles; attracting, engaging and retaining top talent is a recipe for success. So, too, is building an employee-friendly culture where staff are treated with respect and given opportunities to advance in their careers.

**We are actively recruiting for a Staff Scheduler.**

**Required skills & Qualifications**:

- Completed post-secondary education (e.g., diploma, undergraduate degree) is preferred.
- Past scheduling experience is an asset.
- Exceptional computer skills with an emphasis on HRMS and Time Management systems as well as Microsoft Office Suite.
- Good verbal and written communication skills
- Great interpersonal skills
- Leadership and organizational skills are an asset
- Able to work in a fast-paced environment with last minute work additions and strict deadlines
- Great customer service skills
- Attention to Detail
- Must be able to handle stressful situations in a calm and collected manner

**Responsibilities include**:

- Respond to all missed check in alerts and arrange shift coverage in case of no show or sick calls of scheduled employees.
- Respond to ad hoc (sudden, short term) requests and dispatch guards in an expediated manner.
- Schedule all special and extra coverage shifts efficiently
- Ensure all employees are informed of their scheduled shift locations (site addresses).
- Call clients about security schedule, where required.
- Continually review all open shifts and verify suitability using Guards’ training plan.
- Consistently update and maintain all Guards/Sites training plan.
- Update and maintain E-Time as changes in employees’ scheduled shifts, training, suitability, placement, and rotation take place.
- Inform and continuously update clients about guard ETA to the site.
- Keep and maintain record of guards on Prohibited Site List.
- Respond to and/or escalate service inquiries from clients and guards to Operations.
- Complete daily shift reports per the needs of the scheduling department
- Monitor Virtual Guard system and respond accordingly to findings per procedure.
- Must contact Lead Scheduler to troubleshoot any scheduling issues.
- Cover the Administrative Assistant's desk when he/she is on vacation or absent from work.
- All other duties and responsibilities, as assigned

**_ While we appreciate the interest of all applicants, only those selected for an interview will be contacted._**
- Wincon is committed to providing support and accommodation for persons with disabilities. If you require accommodation during our selection process, please let us know and we will work with you to meet your needs._

COVID-19 considerations:
To ensure that all staff are protected during the COVID-19 pandemic, Wincon will issue PPE to all new and existing staff members

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