Restoration Trades Dispatcher

1 month ago

Toronto, Canada On Side Restoration Full time

Is Tetris your favourite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts and you may have actually herded cats before, then you need to read the Dispatching job below

**The Job - Dispatcher**

Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner. Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher.

**Dispatchers are responsible for**:

- Dispatching crews to save the day when disasters hit.
- Understanding scope of work and skills needed on a job site.
- Scheduling work with property owners.
- Managing sub-trade schedules.
- Managing crew mix and on-call availability.
- Supporting the branch Operations Manager in various administrative tasks.
- Participating in achieving certain measurable branch objectives.

**What you bring**:

- Superior customer service skills and a genuine desire to help people.
- Unparalleled organizational skills.
- Conscientiousness, never leaving a task before it’s complete.
- Curiosity, you’re always asking questions and want to know the rest of the story.
- Excellent phone and computer skills (MS Office - Word, Excel and Teams familiarity is a must).
- Bilingual, speaking - reading - writing. (English/French) - Need to interact on a regular basis with English-speaking clients and colleagues across the country.

**Of Note**
- *Salary estimates provided in this job posting cover all locations. Total compensation will be discussed at the time of interview and determined by factors such as region, branch size, experience and education._

**What’s in it for you?**

We’re an established company in a growing industry and we need awesome people We WANT to start you off on a career path you’ll love, we WANT you to be fulfilled by your work and we WANT to provide you with a steady pay-cheque.

We also love that we’re able to provide an employee assistance program, RRSP matching program, health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more) dental, long-term disability (LTD) and life insurance.

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

**Get on our side**

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week.

Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between.

Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- This role is focused on coordinating and dispatching trades like painters, drywallers and water damage technicians. Tell us about any construction/restoration knowledge or experience that will help you in this role.
- This role requires you to problem solve on the fly, to be reactive to last minute scheduling changes. Where did you learn and hone this skill?
- Are you someone who can quickly learn new computer systems?
- Are you comfortable working with MS Office (Excel, Outlook, Word, Teams) - tell us about your experience.
- Can you share an experience where your curiosity led to a significant learning or discovery?
- How do you prioritize and manage multiple customer requests simultaneously while ensuring customer satisfaction?

Work Location: In person

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