Software Analyst

1 month ago

Toronto ON, Canada CAD Railway Industries Ltd. Full time

Software Analyst – Dispatch, Asset Management, Resource Scheduling

Company Summary:

Cad Railway Industries Ltd was founded in 1968 headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. Cad Railway Industries has other facilities in Calgary, Lethbridge (under Caltrax banner) and has recently been selected by the ONxpress Transportation Partners association to provide all legacy fleet maintenance services for the Metrolinx rail fleet of approximately 1000 bi-level coaches and 90 locomotives. Cad Railway Industries’ delivery team will operate and maintain Metrolinx’s rail maintenance facilities in Etobicoke and Whitby, as well as in multiple overnight along with mid-day light servicing facilities located across the Metrolinx train service area.

Summary of the role:

We are seeking a highly skilled and experienced Senior Software Analyst – Dispatch, Asset Management, Resource Scheduling with a deep understanding of the rail industry to provide expert-level support for software systems related to train dispatch, train asset management, and resource scheduling. This role is ideal for a professional with experience in the rail or transportation sectors who can ensure the smooth operation, optimization, and troubleshooting of mission-critical rail software. You will collaborate closely with operations, engineering teams, and external vendors to deliver seamless support and continuous improvement of rail systems.

Core Accountabilities:

- Application Support:
Provide advanced technical support for train dispatch, asset management, and resource scheduling software, ensuring maximum uptime and performance of the systems that are critical to rail operations.

- System Troubleshooting:
Analyze, diagnose, and resolve complex software issues in real-time, working with engineering, operations, and IT teams to ensure minimal disruption to train operations.

- Incident & Problem Management:
Lead the investigation and resolution of high-priority incidents, coordinating with multiple departments and vendors to quickly resolve critical system issues. Escalate complex problems and drive long-term solutions.

- Rail Industry Expertise:
Apply deep knowledge of rail operations, signaling, and train asset management to optimize software performance and address industry-specific challenges.

- Software Maintenance:
Ensure the regular maintenance, patching, and upgrading of rail-related software applications, working closely with vendors and internal IT teams to schedule updates and minimize service disruption.

- User Support & Training:
Provide expert-level support to end-users, including train dispatchers, operations staff, and maintenance teams, ensuring they are proficient in using software tools and systems.

- Stakeholder Engagement:
Act as the primary point of contact between the software support team and key rail stakeholders, including operations, asset management, scheduling, and engineering teams.

- Performance Monitoring:
Monitor system performance to proactively identify and resolve issues related to dispatch, scheduling, and asset management software, ensuring efficiency and compliance with operational standards.

- Process Improvement:
Recommend and implement software enhancements and process optimizations based on operational needs and emerging rail industry standards and practices.

- Documentation & Reporting:
Maintain comprehensive documentation of system configurations, troubleshooting processes, and resolutions. Generate reports on system performance, incidents, and maintenance activities for leadership teams.

- Collaboration with Engineering Teams:
Work closely with engineering and operations teams to ensure that the software supports technical and operational requirements for rail infrastructure, asset management, and scheduling.

- Compliance & Safety:
Ensure that supported software systems adhere to industry safety regulations, standards, and protocols, especially those specific to rail and transportation safety.

Qualifications:

- Education:
Bachelor's or Master’s degree in Engineering, Computer Science, Information Technology, or a related field. A focus in Railway Systems Engineering, Transportation Engineering, Aerospace or relevant disciplines is preferred.

- Experience:

o 5+ years of experience in software support, application management, or related roles, preferably in the rail or transportation industries.

o Strong understanding of rail operations, including train dispatching, signaling systems, asset management, and resource scheduling.

o Proven experience with rail industry software systems (e.G., train control, asset management, scheduling (IVU), and maintenance applications like Zedas (preferred), Maximo, Infor EAM, SAP).

- Technical Skills:

o Ability to utilize AI to obtain answers

o Proficiency in software troubleshooting, SQL, database management, and system configurations.

o Experience with system integration, software upgrades, and performance tuning.

o Familiarity with incident management and monitoring tools such as JIRA, ServiceNow, or similar.

- Soft Skills:

o Strong problem-solving skills with the ability to resolve complex technical issues under pressure.

o Excellent communication skills to effectively interact with both technical and non-technical stakeholders.

o Ability to manage multiple priorities and deadlines while ensuring system reliability.

o Leadership and mentoring capabilities to guide junior analysts and collaborate effectively with cross-functional teams.

- Other Requirements:

o Deep knowledge of rail industry standards, safety protocols, and compliance regulations.

o Willingness to provide after-hours support and participate in an on-call rotation as necessary.

o Ability to collaborate with vendors and engineering teams to ensure system alignment with operational needs.

Cad Railway Industries Ltd. provides an equal opportunity as an employer and we are dedicated to continue to preserve a welcoming, safe and inclusive environment for every individual- no matter of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion and disability status.

  • Sr Business Analyst

    2 days ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Iris's direct client, Canada’s Top 5 Bank, is looking to hire a Sr Business Analyst (S/4 HANA and SAP FI-GL) for a long term opportunity at Toronto, ON (Canada) - (Hybrid Position). Please respond back with your most recent resume if you would be interested..! Position: Sr Business Analyst (S/4 HANA and SAP FI-GL) Location: Toronto, ON (Hybrid...

  • Sr Business Analyst

    2 days ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Iris's direct client, Canada’s Top 5 Bank, is looking to hire a Sr Business Analyst (S/4 HANA and SAP FI-GL) for a long term opportunity at Toronto, ON (Canada) - (Hybrid Position). Please respond back with your most recent resume if you would be interested..! Position: Sr Business Analyst (S/4 HANA and SAP FI-GL) Location: Toronto, ON (Hybrid...

  • Business System Analyst

    2 days ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Iris's Fortune 100 direct client is looking for Business System Analyst . Please find below Job description and share me your updated resume at raghav.ranjan@irissoftware.com . Position: Business System Analyst Location: Toronto, ON (Hybrid) Duration: Long Term Required Skill: Developing key partnership with Canadian Mortgage desk, Operations,...

  • Business System Analyst

    2 days ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Iris's Fortune 100 direct client is looking for Business System Analyst . Please find below Job description and share me your updated resume at raghav.ranjan@irissoftware.com . Position: Business System Analyst Location: Toronto, ON (Hybrid) Duration: Long Term Required Skill: Developing key partnership with Canadian Mortgage desk,...

  • Business System Analyst

    1 day ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Must have Strong Market Risk and Regulatory Reporting Experience Iris's direct client, one of the Canada’s Top 5 Banking and Financial Company, is looking to hire a Sr Business System Analyst (Market Risk/Regulatory Reporting) for a long term opportunity at Toronto, ON (Hybrid Position). Please respond back with your most recent resume if you would...

  • Business System Analyst

    2 days ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Must have Strong Market Risk and Regulatory Reporting Experience Iris's direct client, one of the Canada’s Top 5 Banking and Financial Company, is looking to hire a Sr Business System Analyst (Market Risk/Regulatory Reporting) for a long term opportunity at Toronto, ON (Hybrid Position). Please respond back with your most recent resume if you would be...

  • Business System Analyst

    2 days ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Must have Strong Market Risk and Regulatory Reporting Experience Iris's direct client, one of the Canada’s Top 5 Banking and Financial Company, is looking to hire a Sr Business System Analyst (Market Risk/Regulatory Reporting) for a long term opportunity at Toronto, ON (Hybrid Position). Please respond back with your most recent resume if you...

  • Mainframe Analyst

    6 months ago

    Toronto, Canada Software International Full time

    **Software International (SI)** supplies technical talent to various Fortune 100/500/1000 companies across North America.. We are currently seeking **(7)** highly skilled Mainframe Analysts to join our team on a contract basis with a leading financial services company. **Role**: Mainframe Analyst **Location**: Toronto, ON (Hybrid 3 days onsite) **# of...

  • Software Analyst

    5 days ago

    Toronto, ON, Canada Marketers on Demand Full time

    Marketers on Demand is actively recruiting for a Software Analyst for one of our largest clients here in the GTA. This role will challenge you to perform design, analysis and programming projects in cross functional environments. This is an exciting agile role where you can collaborate with larger teams consisting of Project Mangers, Developers and...

  • Junior IT Software Analyst

    4 weeks ago

    Toronto, ON, Canada CAD Industries Ferroviaires Ltée Full time

    Software Analyst – Dispatch, Asset Management, Resource Scheduling Cad Railway Industries Ltd was founded in 1968 headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. Cad Railway Industries has other facilities...

  • M&a Analyst Co-op

    5 days ago

    Toronto, Canada Jonas Software Full time

    Job Description: M&A Analyst Co-op OVERVIEW Vesta Software Group acquires, manages, and builds software companies in a variety of industries, enabling them to be clear leaders in their markets. We primarily operate in Europe and Latin America and own businesses that operate in various industries. Recently, we acquired our first two companies in Uruguay,...

  • Systems Analyst

    5 days ago

    Toronto, ON, Canada Bradford Jacobs Full time

    Bradford Jacobs is assisting an enterprise drone technology firm focusing on drone development and a range of software solutions, including payment, plant tracking, hemp business management, supply chain, compliance, and government auditing software as they look to hire a Systems Analyst. We are seeking a talented Systems Analyst to join their dynamic...

  • Senior Data Analyst Lead

    4 weeks ago

    Toronto, Canada Intelliswift Software Full time

    About This OpportunityWe are seeking a skilled Senior Business Analyst to join our team at Intelliswift Software in Toronto, ON. As a Senior Business Analyst, you will play a critical role in providing subject matter expertise on Wholesale/Retail Credit Risk data and assisting in the development of comprehensive testing solutions.This is a 12-month contract...

  • Financial Reporting Analyst for FOG Software Group

    3 weeks ago

    Old Toronto, Canada FOG Software Group Full time

    Fog Software Group is a leading provider of vertical market software solutions, with a portfolio that spans over 80 companies worldwide.We offer a competitive salary range of $85,000 - $110,000 per year, based on experience.Job DescriptionThis role plays a critical part in the financial reporting process, ensuring accuracy and compliance with IFRS standards....

  • Customer Service Analyst

    3 months ago

    Unionville, ON, Canada Jonas Club Software Full time

    Job Description Customer Support Analyst Jonas Software – Club Division We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in...

  • IT Software Asset Management Analyst

    1 month ago

    Toronto, ON, Canada CAD Industries Ferroviaires Ltée Full time

    Software Analyst – Dispatch, Asset Management, Resource Scheduling Cad Railway Industries Ltd was founded in 1968 headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. Cad Railway Industries has other facilities...

  • Customer Service Analyst

    2 months ago

    Unionville, ON, Canada Jonas Club Software Full time

    Job Description Customer Support Analyst Jonas Software – Club Division We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada INX Software Full time

    Join a global leader in proving cloud based solutions for our 240 clients - Use your skills to join a team that focuses on driving client satisfaction - Enjoy a range of perks including flexible working, and corporate discounts **About us** INX Software is a leading provider of software designed to meet the risk, compliance, workforce management, training...

  • Wealth Management Analyst

    2 weeks ago

    Toronto, Ontario, Canada Iris Software Inc. Full time

    Job Overview: Iris Software Inc. is seeking a highly skilled Wealth Management Analyst to join our team in Toronto, ON. As a key member of our client's success team, you will analyze and optimize their wealth management processes. This long-term contract position involves working with a Fortune 100 client to drive business growth and improve operational...

  • Software Analyst

    5 days ago

    Toronto, ON, Canada Marketers on Demand Full time

    Marketers on Demand is actively recruiting for a Software Analyst for one of our largest clients here in the GTA. This role will challenge you to perform design, analysis and programming projects in cross functional environments. This is an exciting agile role where you can collaborate with larger teams consisting of Project Mangers, Developers and Designers...