Office Education Assistant

3 weeks ago

Vancouver, Canada ACE EDUCATION GROUP Full time

About Us:
We are busy local after-school academy, with classes in debate and English Writing. We have offices in Vancouver (Kerrisdale). The role of the Front Desk Staff/Admin Assistant is to operate as the first contact point for customers, as well as to provide essential support for management by keeping registration and accounting forms up to date and ordination/assistant teachers/coaches when is necessary. We are looking for someone who is positive, reliable, proactive, CAN SPEAK MANDARIN, and who can work afternoons/evenings and weekends 40 hours per week over 5 days in our Vancouver office.

Office Education Assistant responsibilities will be, but not limited to:

- Reception and telephone management
- Help parents choose classes that fit their child's schedule, level, location and interests
- Provide quotes and process payments
- Keep enrolment, registration, and accounting files up to date
- Data entry and maintenance of various reports and spreadsheets
- Follow up with clients after seminars to maximize satisfaction and future enrolment
- Drafting schedules
- Attend and contribute to weekly staff meetings and agenda formation research, specifically with respect to topics of interest to our clients and which can be used to generate their interest in our products/services
- Modelling competency and professional behaviour for our high school volunteer interns
- Brainstorming and implementing ideas for seminars and extracurricular programs that change yearly
- Updating website using Wordpress
- Translating related work and post content creation
- Tournament management, including planning, invitation, pairing, coordination with Debate Director ETC.

Qualifications:

- FLUENT IN ENGLISH AND MANDARIN
- Skilled with MS Office, Google Docs; comfortable learning new computer programs
- Strong communication and people skills
- Great customer service skills
- Excellent organization and multi-tasking abilities
- Strong work ethic and commitment to quality
- Flexible in schedule
- A little bit coding knowledge would be add on value

Compensation:

- 3 months trial period at $3200/month for 40 hours/week, 5 days per week
- $42,000 -45,600 annually after 3 months (with group benefits)
- 2-weeks paid vacation after 1 year
- Annual salary raise according to performance
- Communal bonus based on registration growth 3 times per year

If this is you, please reply with a cover letter and resume.

**Salary**: From $3,200.00 per month

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We are taking all measures recommended by the BC Government.

**Experience**:

- administrative assistant: 1 year (preferred)
- customer service: 1 year (preferred)
- education industry: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: One location

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