Automotive Service Advisor

4 months ago


Guelph, Canada Eknors Auto Inc Full time

Responsibilities:

- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and identify necessary repairs or maintenance
- Provide customers with detailed explanations of recommended services and associated costs
- Upsell additional services or products based on customer needs
- Schedule appointments and coordinate with the service department to ensure timely completion of work
- Keep customers informed of the status of their vehicle and any changes to the estimated completion time
- Process payments, handle cash, and maintain accurate records

**Experience**:

- Previous experience in a similar role as a Service Advisor or related position
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent customer service skills with the ability to effectively communicate technical information to customers
- Familiarity with cash handling procedures and basic accounting principles
- Experience working in a dealership or automotive service center is preferred
- Sales experience is a plus

As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the repair process. You will have the opportunity to utilize your mechanical knowledge, customer service skills, and sales abilities to assist customers in making informed decisions about their vehicle repairs. Join our team and be part of a dynamic and fast-paced environment where you can grow your career in the automotive industry.

**Salary**: $40,000.80-$53,678.27 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Guelph, ON N1K 1A7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person


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