Service Advisor

5 months ago

Guelph, Canada Queenston Automotive Group Full time

Queenston Automotive Group is centered around fostering a dynamic and collaborative work environment where teamwork, passion, innovation, results, and action are not just our core values but the driving force behind our over 55 years of success. What our employees do truly counts, and we empower them to contribute their unique skills and perspectives to make a meaningful impact. We provide a supportive and inclusive workplace where every team member is empowered to make a difference.

**_ Duties:_**
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately diagnose vehicle issues
- Provide recommendations for necessary repairs and maintenance
- Prepare repair estimates and explain them to customers
- Schedule appointments and manage the service department's workflow
- Maintain accurate records of customer interactions and vehicle repairs
- Coordinate with technicians to ensure timely completion of repairs
- Communicate with customers regarding the status of their vehicles
- Process payments and handle cash transactions
- Utilize technology for the best customer experiences

**_ Requirements:_**
- Previous experience as a Dealership Service Advisor
- Valid Ontario G License
- Knowledge of automotive repair and maintenance procedures
- Strong communication and interpersonal skills
- The ability to work well under pressure
- Ability to multitask and prioritize work in a fast-paced environment
- Proficient in using computer systems and software for record keeping, CDK is an asset
- Detail-oriented with excellent organizational skills

Compensation is based on salary plus bonus ($40,000 - $75,000)

We offer competitive compensation packages, comprehensive benefits, and ongoing learning opportunities to ensure our employees thrive personally and professionally.

Join us in shaping the future, where your passion, innovation, and actions truly matter.
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._

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