Central Monitoring Attendant

2 weeks ago

Mississauga, Canada Indigo Park Canada Inc Full time

**Job description**

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more

We are currently seeking a **Central Monitoring Attendant** for our Toronto Pearson Airport location. The Central Monitoring Attendant is responsible for monitoring the communication, parking and camera systems, assisting customers seeking help during the process of parking on upon entering and exiting of the parking lot and making payments.

**Why Join Indigo?**
- Employee Referral Bonuses
- Sites easily accessible by public transit
- Parking during your shifts
- What Would You Be Doing?

**What Would You Be Doing?**
- Greet, welcome, and assist customers with any questions or inquiries
- Monitor the communication, parking and camera system
- Support customers with their use and navigation of the parking facilities and equipment
- Review and complete camera and system check at the beginning of every shift.
- Process customer transactions using a variety of payment methods in a quick and accurate manner
- Inform and advise customers and clients on our products and services
- Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
- Keep the office tidy and organized throughout shift in order to deliver an efficient customer service
- Maintain tracking logs
- Other duties as required

**Working Conditions**
- Operation may run 7 days a week, 24 hours a day
- Office environment, working independently.
- Must be able to sit and/or stand for long periods of time

**What Are We Looking For?**
- Minimum 2-3 years of customer service experience is required
- Strong communication and written skills with an open attitude to take direction and feedback
- Proven customer service-oriented attitude
- Excellent problem-solving skills
- Ability to work efficiently under pressure in a fast-paced environment
- A strong team player who can work independently with mínimal supervision
- Bilingualism (English and French) is a strong asset
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- Ability to work comfortably using Word, Excel and technology and computers in general

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

**Benefits**:

- Dental care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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