Implementation Specialist

2 weeks ago

Toronto, Canada Klir Full time

Water is arguably the most important resource in the world and yet the industry is notoriously slow at innovating and adopting new technologies that allow them to easily automate endless hours of non-productive admin work from skilled workers. The cost of water is rising as an aging workforce is unable to adapt and multi-million dollar infrastructure decisions are being made without the best data. Our mission is about making water better, and it starts with the professionals at the nexus of all water decisions in a community. Klir will be the operating system for water and we have started on that journey by building the first work enablement platform for water. It's designed to reduce the burden of administration so the experts can dedicate their precious time to solving a critical problem for our species.

Founded originally in Dublin, Ireland in 2018, Klir is a US Headquartered company with employees in the US, Canada, Brazil and Ireland. Klir is a remote first company and is one of the fastest growing, SaaS companies in the water industry. We are venture backed by some of the highest profile and most reputable funds including Insight Partners, Bowery Capital & Spider Capital.

Location: This position is fully remote.

**Role Description**:
We are looking for an Implementation Specialist to join our fast-growing Customer Success Team to help our customers be successful and take our customers and company to the next level.

**Responsibilities**:

- Understanding client needs and gathering technical requirements for implementation and roll-outs
- Presenting system demonstrations, implementation plans, and product training to stakeholders.
- Answering questions related to system functionality, design of the solution, and workflows while managing client expectations and internal processes
- Working closely with Customer Success Managers to ensure implementation expectations are delivered, and collaborate on growth and expansion initiatives with existing accounts
- Building processes and structure for implementation at Klir
- Creating and maintaining various project plans and timelines, including deliverables and targets
- Providing continuous communication updates to all relevant internal and external members
- Working cross-functionally with team members, to continuously improve on implementation strategies and roadmaps
- Providing training and end-user support during the implementation process

**Requirements**:

- University or college graduate with 1+ years of Operations, Technical Support, Account Management, or Customer Service experience.
- Excellent communication skills: you can communicate compellingly with a variety of stakeholders and possess excellent written and verbal communication skills.
- Previous experience in implementation of SAAS based software
- Project management experience or related post-secondary education, and demonstrated ability to effectively manage multiple simultaneous projects
- Bonus - experience in water industry
- Travel to client sites across US and Canada ~20%

**Our Commitment To You**:

- We remunerate you well with competitive salary and benefits for your market. Our thesis is in order to operate at your best you can't be worrying about your quality of life at home.
- We commit that you have an opportunity to use your talents to leave a factual lasting legacy for our species for generations to come.
- By working with a Y Combinator market leading company, we commit that you have an opportunity to challenge yourself to be the best you can be.
- We commit to give you the opportunity to work in a team that understands life is far too important to take seriously. Obviously, we are doing a crucial job but we have fun while doing it.
- We commit to giving you the opportunity to work with a group of people that value honesty and audaciousness, that stand up straight & stick together no matter what and aspire to be the difference between good and great.
- We commit to doing our best to make you successful. The leaders sense of purpose is to help you to be the best version of yourself. We achieve this with fearless feedback, focus on growth and transparency.

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