Service Implementation Specialist

3 weeks ago

Toronto, Canada OntarioMD Full time

**Service Implementation Specialist**

**Permanent Full-Time**

**Job Band: 4**
- At OntarioMD, we are on a mission to accelerate digital health for clinicians and patients. With over 14,000 Physicians using our products and services we continue to do our part in empowering practices and enhancing patient care. We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs which ultimately impacts thousands of clinicians in Ontario within the digital health space._
- We are looking for a _Service Implementation Specialist enables the adoption of various provincial Electronic Medical Record (EMR) integrated Electronic Health Record (EHR) products and services by community-based clinicians, working closely with internal and external partners such as EMR vendors, system delivery partners, and other EHR stakeholders._

**Under the direction of the Manager, Integration Partnerships, this role will**:

- Works collaboratively with internal and external stakeholders to identify and progress users through onboarding and adoption activities.
- Facilitates meetings and contributes to documentation supporting clinical adoption through project definition, project execution, and operational management phases.
- Supports the development of and manages key deliverables such as vendor deployment and training plans, service-related communications and collateral, and clinician adoption planning.
- Prepares for and executes service transitions from pilot to ongoing operations, including documentation and requisite approvals.
- As the primary point of contact, represents OMD perspectives and client adoption feedback to external partners and/or service owners pursuant to product/service roadmaps and refinements.
- Nurtures and supports ongoing stakeholder relationships for post-project guidance and/or support.
- Provides operational support to change management and adoption of provincial EMR integrated EHR products and services:

- Monitors and reports on the adoption and use of provincial EMR integrated EHR products and services.
- Supports delivery teams in meeting their objectives and timelines associated with deployment, change management, and adoption (including increasing service utilization), as well as communications and marketing.
- Communicates with solution owners about impediments to use and potential enhancements.
- Ensures problems are well defined and manages escalations as necessary.
- Contributes to and enforces compliance with OMD processes related to adoption of provincial EMR integrated EHR products and services.
- Collaborates with internal and external stakeholders and partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
- Supports alignment to and continuous improvement of OMD’s common operating model, including a leveraged use of CRM and other assets
- Contributes to the improvement of OntarioMD practices as part of an ongoing iterative process.

**Requirements that are important to us**:

- Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
- Minimum of five (5) years’ experience working with stakeholders in the provincial health system preferably in client support or client facing role(s).
- Experience building and maintaining productive working relationships with stakeholders, vendors and/or partners.
- Experience preparing, gathering, maintaining, analysing and reporting on large volumes of data.
- Experience preparing communication and oral presentation materials with attention to detail, and able to articulate complex processes into simple business terms.
- Ability to convert technical expertise into business recommendations.
- Experience in problem solving and conflict resolution
- In-depth working knowledge of a variety of office automation tools including Microsoft Office suite (e.g., Word, Outlook, Excel, Power Point, Visio, and Project).
- Familiarity with EMRs and/or provincial EHR products and services is an asset.

**Benefits we think you'll like**:

- Fantastic opportunity to grow within the team and throughout the organization
- Professional development and continuous in-house learning opportunities
- Fun, friendly and dynamic work environment with a passion for digital health
- Competitive salary and bonus program
- Exceptional group benefits package paid by the organization

**How to Apply**:

- Following the advice of provincial health authorities, to mitigate the risk of the potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays during the recruiting process due to the current situation._

**_ OntarioMD does not solicit per

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