Retirement Implementation Specialist

2 weeks ago

Toronto, Ontario, Canada WTW Full time

WTW Retirement consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.

The Role

The role of the Retirement Implementation Specialist is to serve as the link between the client, the Retirement Consulting team and the Pension Outsourcing team to ensure that pension administration processes and software for the client plans (new implementations, upgrades and ongoing maintenance) accurately reflect the plan design features and comply with current pension legislation.

Specifically, this individual interprets pension plan designs and legislative changes, identifies and documents associated system requirements, works with development staff to ensure that requirements are understood, and defines and manages the testing phase of the implementation project.

The role involves interaction with the client, members of the Retirement Consulting team, developers, outsourcing project managers and others. It requires significant knowledge of pension plan design and administration, as well as associated technology solutions.

It affords the opportunity to grow one's consultative, problem solving, project management, technology and communication skills.

You will have the opportunity to:

  • Be on a career path with growth and advancement
  • Employ the most cutting-edge tools and resources and work with top talent in the industry
  • Work with Retirement consultants and outsourcing staff to create systems requirement documents
  • Create test plans and conduct quality assurance checks including regression testing
  • Analyze, map and reconcile historical participant data
  • Employ WTW's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Review impact of changes in pension law and ensure that pension administration processes/systems and approaches are updated to reflect such changes
  • Contribute to the development of new tools, processes and solutions to create efficiencies and meet clients' outsourcing needs
  • Serve as the primary contact for the pension outsourcing team during implementation as well as ongoing support and maintenance
  • Identify potential conflicts and work to keep open and clear communications between the project team members
  • Work with the pension outsourcing team to translate business needs into comprehensive project plans/ statements of work including objectives, timeline, deliverables, budget and quality standards
  • Manage client expectations and raise appropriate issues to project managers
  • Develop a trusted advisor relationship with internal and external clients through effective communication and efficient, quality execution of projects
  • Train client team in use of system; serve as resource for client and pension outsourcing team after implementation

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

  • A minimum of 5 years work experience in a pension consulting, administration or implementation environment
  • Strong knowledge of defined benefit plans, pension benefits administration processes and systems, software delivery, and/or process reengineering
  • Experience with pension administration projects and/or systems, including interaction of data, software, administration outputs, and processes
  • Strong project management skills
  • Demonstrated time management and organizational skills
  • Strong verbal and written communication skills including ability to interpret and document plan provisions. Should also be comfortable communicating with associates at all levels and building strong relationships within and across business lines
  • Effective listening skills
  • Experience in Microsoft Office products, including Project, Excel, Word, experience with SQL and database manipulation a plus
  • Ability to work well under tight project deadlines
  • Ability to travel and work extended hours as needed
  • Bachelor's degree in Math, Statistics, Actuarial Science or other major with significant quantitative course work and a strong academic record
  • Strong oral and written communication skills

Equal Opportunity Employer


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