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Associate Director, Kyc Refresh Service Delivery

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

In this role you will support the VP Client Regulatory and KYC Operations in the delivery of the Global Capital Markets KYC refresh. Success will be achieved through strong understanding of KYC collaboration, and support for direct reports and the team, which includes the ability to be hands on in aspects of process, and metric development.

**What will you do?**
- Support the VP to deliver a successful KYC Refresh Program
- Takes ownership of challenges related to refresh processes, ensuring internal stakeholders and colleagues are treated with respect, empathy and integrity contributing to good working relationships
- Conduct effective oversight, ensuring accurate and consistent processes/controls are in place to minimize operational errors
- Review completeness of metrics, leading the development of enhancements, providing updates to VP CRKO and senior management as required
- Work in strong partnership with members of the team to ensure the end-to-end KYC refresh process is completed as accurately and efficiently as possible, in addition to supporting oversight testing and audit inquiries as needed
- Provide strong customer service to front and middle office partners, in addition to working collaboratively and effectively with other partners including Financial Crimes
- Motivate and ensure the team completes refresh cases efficiently and with top quality, while also encouraging an agile outlook and skillset in order to adapt to changing business needs (analysts need to pivot between refresh, and outreach as required)
- Collaborate with on boarding colleagues on an ongoing basis to ensure efficiency and alignment on process and capabilities

**What you need to succeed?**
- Bachelor’s degree in a relevant field of study
- 3 - 5 years prior experience in a financial institution operations environment, preferably in Capital Markets operations
- Strong AML and Compliance regulatory knowledge, with the ability to handle multiple high-visibility projects
- Previous experience in a people manager role, managing productive high performing teams
- Ability to structure and break down complex problems to find and implement solutions
- Strong analytical, organizational skills and critical thinking skills to make sound decisions and solve problems under pressure, in a team environment.
- Strong presentation, communication and interpersonal skills
- High Proficiency in Microsoft Word, Excel and PowerPoint to be used for reporting and presentations
- Strong relationship management skills
- Highly organized

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

**Job Skills**

Communication, Competitive Markets, Decision Making, Financial Services Industry, Foreign Exchange (FX) Trading, Interpersonal Relationship Management, Knowledge Organization, Operational Delivery, Risk Management, Securities Laws

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
CAPITAL MARKETS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-11-05

**Application Deadline**:
2024-11-24

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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