Senior Leadership Position

2 days ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary

As a Senior Leadership Position, you will be responsible for managing the Global Capital Markets KYC Refresh program. You will work closely with the VP Client Regulatory and KYC Operations to deliver a successful program.

About the Opportunity

This role requires strong leadership skills, attention to detail, and ability to manage multiple projects simultaneously. You will be responsible for ensuring that all processes are accurate and consistent, minimizing operational errors.

Main Responsibilities

  • Support the VP to deliver a successful KYC Refresh Program
  • Takes ownership of challenges related to refresh processes, ensuring internal stakeholders and colleagues are treated with respect, empathy, and integrity contributing to good working relationships
  • Conduct effective oversight, ensuring accurate and consistent processes/controls are in place to minimize operational errors
  • Review completeness of metrics, leading the development of enhancements, providing updates to VP CRKO and senior management as required
  • Work in strong partnership with members of the team to ensure the end-to-end KYC refresh process is completed as accurately and efficiently as possible, in addition to supporting oversight testing and audit inquiries as needed
  • Provide strong customer service to front and middle office partners, in addition to working collaboratively and effectively with other partners including Financial Crimes
  • Motivate and ensure the team completes refresh cases efficiently and with top quality, while also encouraging an agile outlook and skillset in order to adapt to changing business needs (analysts need to pivot between refresh, and outreach as required)

About You

We are looking for a highly skilled and experienced professional with a strong background in financial services operations. You should have:

  • Bachelor's degree in a relevant field of study
  • 3 – 5 years prior experience in a financial institution operations environment, preferably in Capital Markets operations
  • Strong AML and Compliance regulatory knowledge, with the ability to handle multiple high-visibility projects
  • Previous experience in a people manager role, managing productive high performing teams
  • Ability to structure and break down complex problems to find and implement solutions
  • Strong analytical, organizational skills and critical thinking skills to make sound decisions and solve problems under pressure, in a team environment
  • Strong presentation, communication and interpersonal skills
  • High Proficiency in Microsoft Word, Excel and PowerPoint to be used for reporting and presentations
  • Strong relationship management skills
  • Highly organized

What We Offer

We offer a comprehensive Total Rewards Program, including competitive compensation, flexible benefits, and opportunities for career growth and development.

Estimated Salary: $120,000 - $180,000 per year

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