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Processing Analyst, Central Processing

7 months ago

Toronto, Canada CAAT Pension Plan Full time

**Processing Analyst, Central Processing**

We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.

Are you looking for an energetic, high-performance culture that’s truly one of a kind?

How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team that appreciates your ideas, helps our members retire with confidence and makes Canada better, all at the same time?

If that sounds like your thing - and you’re an outstanding Processing Analyst - let’s talk

We’re CAAT Pension Plan, and we’re growing. We innovate defined benefit (DB) pension plans. What are they? Unlike other pension plans, they specifically define the lifetime benefits our members will receive in retirement. This means that our members know exactly what they’re getting every month - for life As a socially conscious company, we provide that certainty, helping more Canadians retire with greater financial security and peace of mind, freeing up those resources for other Canadians who really need them.

This position is integral to the success of the Service Delivery team, and to CAAT’s guiding mission and growth strategy.

This role will be responsible for the day-to-day administration activities for the Central Processing team including document imaging, print fulfillment, and general member administration. The Processing Analyst ensures that tasks are completed within established service standards and assists with the achievement of service standards and service quality and delivering front line member service.

**We are looking for someone with**:

- College Diploma or University Degree with one (1) to three (3) years of experience with Defined Benefit Pension Plan, public sector pension administration, or an outsourcing service provider
- Understanding of pension administration systems and working with pension plan texts
- Experience coordination and excellent time management skills
- Excellent analytical skills, attention to detail, a mathematical aptitude
- Excellent communication skills (both written and oral)
- Knowledge of applicable legislation
- Exceptional judgement, strong team player, thorough, and logical
- Exceptional interpersonal skills
- Someone who thrives on managing multiple priorities
- Proficient with using Excel and ability to learn new software programs is required

**Once here you will**:

- Administer day-to-day operational activities within the prescribed SLA's, including member administration, document management and other duties as required.
- Support enterprise risk mitigation through annual pensioner confirmation, missing member, and overpayment collection
- Support required system updates, and identify opportunities to streamline processes
- Review pension administration activities and identify gaps in processes and knowledge
- Be an active team member and provide cross functional support of daily administrative activities
- Act as a backup to other staff members in their absence

**What will CAAT offer you?**
- Financial Wellness: We provide a defined benefit (DB) pension plan (no big surprise here).
- Physical Wellness: We provide a very competitive and comprehensive extended health and dental benefits including life insurance.
- Mental Well-Being: We provide an array of wellness programs including extended mental health benefits. We also offer generous paid time off to promote rest and relaxation.
- On-site gym and shower facilities; meditation/prayer room and cool collaboration spaces including electronic sit/stand desks.
- Hybrid work arrangements for eligible employees and a collegial work environment.
- Opportunities to connect with senior leadership in a variety of informal settings for discussions, sharing, and mutual learning.
- We invest in our people and enthusiastically support your career development goals, regardless of your role, with access to tuition aid and learning opportunities like our ground-breaking CAAT Academy.
- We are conveniently located at the Eaton Centre in downtown Toronto, next to Queen subway station, with ready access to multiple TTC routes, GO Transit, and the PATH from Union Station.

The success of our company is dependent on fostering a culture of embracing diversity, equity, and inclusion in everything we do. All employees are guided by our Mission, Values, and Code of Conduct.

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5G 2L7