IT Process Improvement Analyst

5 days ago


Toronto, Canada Delpath Full time

Are you a process improvement enthusiast with experience in IT? We're looking for an IT Process Improvement Analyst to join our team at Delpath.

Salary: $85,000 - $110,000 per year

Job Description:

We are seeking a highly skilled IT Process Improvement Analyst to join our IT Service Management team. As an IT Process Improvement Analyst, you will be responsible for analyzing and improving IT processes, working closely with stakeholders to identify areas of improvement, and implementing changes to increase efficiency and effectiveness.

Key Responsibilities:

  1. Analyze current IT processes and identify areas for improvement
  2. Work with stakeholders to understand business needs and develop process improvements
  3. Implement process changes and monitor their effectiveness
  4. Develop and maintain documentation for IT processes
  5. Train teams on new processes and procedures
  6. Provide governance and oversight for IT processes
  7. Continuously improve and refine IT processes

Requirements:

  1. 5-7 years of experience as an analyst in IT
  2. Experience in a technical domain such as software development, system administration, or operations
  3. Familiarity with Agile, DevOps, and System Reliability Engineering methodologies
  4. Experience acting as a process manager for one or more ITSM processes
  5. Familiarity with major process analysis techniques or frameworks such as Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.
  6. Fluency in English is a must

Nice to Have:

  1. Reporting & Analytics background
  2. Spanish is an asset
  3. Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset
  4. Experience working with ServiceNow in a process manager role

Candidate Review & Selection:

  1. 1st round – teams – 30 mins – HM (Mildly technical)
  2. 2nd round -teams – 1 Hr – Panel (Technical)

About the Role:

This is a remote or hybrid position located in Toronto, Canada. The contract duration is 6 months with the possibility of extension or conversion to FTE. The Business Group delivers best-in-class technology enhancements in service management for internal stakeholders and users via robust processes, tools, and governance. The project is ongoing and aims to re-engineer all of the Service Management processes within the organization and implement all tooling that is needed to support that effort.



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