Application Production Support Specialist

3 weeks ago

Montréal, Canada BNP Paribas Full time

APPLICATION PRODUCTION SUPPORT SPECIALIST (JOB NUMBER: IT-081022-SB-001)

At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity

Do you like challenges, a structured framework, the prospect of optimizing and innovating? You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas?

**... Come help us contribute to the growth of our Canadian platform**

You will benefit amongst other things from:

- Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
- Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
- A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces

**DEPARTMENT OVERVIEW**

The team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges; Including early-of-day risk, actual commercial risk and PnL explains. There are over 1,000 users of the system.

The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience and confidence is required. The role can be very rewarding, but it will require a high level of commitment to get started quickly.

The team works closely with its global counterparts, providing support 24/7 [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.

Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.

**MISSION AND OBJECTIVES**
- Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas.

**MAIN RESPONSIBILITIES**
- Provide technical and functional support to business users, mainly in North America, but also worldwide.
- Diagnoze and resolve data processing problems
- Participate in disaster recovery trials (evening and weekend work).
- Support changes in production environments (evening and weekend work).
- Analyze and improve existing procedures and tasks.
- Analyze and suggest improvements to our current production monitoring and warning process.
- Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.
**KEY SKILLS AND QUALIFICATIONS**

**_TRAINING AND OCCUPATIONAL EXPERIENCE_**:
Technical and functional support experience in an environment in contact with clients

**_ESSENTIAL SPECIFIC REQUIREMENTS_**:
Around 5 years of practice in a production environment, preferable in the financial field

Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary

Knowledge of scripting languages

Excellent written and oral communication skills

Analytical, documentation and problem solving skills

Good organizational skills; concern for customer service

Experience in the financial domain

Language: French/English

**_SKILLS AND BEHAVIOURS_**:
Knowledge of Unix and Linux

Ability to work in teams and take initiative

**About BNP Paribas**

With more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies. BNP Paribas is a leading bank in the euro zone and a leading international banking player.

**Did you know?** In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019

**About BNP Paribas in Canada**

With more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

**Primary Location**: CA-QC-Montréal

**Job Type**: Standard / Permanent

**Job**: INFORMATION TECHNOLOGY

**Education Level***: Bachelor Degree or equivalent (>= 3 years)

**Experience Level***: At least 5 years

**Schedule**: Full-time

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