Branch Operations Manager

2 months ago

Greater Sudbury, Canada Everguard Full time

TEXTE FRANÇAIS SUIT

Being a part of the Everguard team, you will be able to experience many of the benefits below.
- Competitive Compensation Package
- Comprehensive Health, Dental and Insurance Programs
- Employee and Family Assistance Program
- Employer Matching Retirement Savings and Financial Planning Support
- Paid Time Off (including Flex Time and a Variety of Observed Holidays)
- Flexible Scheduling
- Paid Training and Development Opportunities, and much more

As our **Branch Operations Manager**, you will be responsible for managing branch operations at our Sudbury and Timmins locations, including technical services delivery and customer support related to our portfolio of fire and life safety services, and solutions. Additional expectations of this role include:

- Championing safety leadership in all aspects of the operations through regular communication of safety objectives; review of safety performance; and adherence to safety standards, policies and procedures.
- Ensuring efficient and effective branch operations including management of day to day work as well as multiple projects/contracts of varying scopes and complexity, work schedules, work planning, inventory optimization, work progress, equipment maintenance, work quality and completion of requisite reports and documentation.
- Reviewing compliance with technical services reporting guidelines including accuracy and timeliness of report completion; responsiveness to identified deficiencies; and proactive scheduling of revisits.
- Engaging with customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns.
- Optimizing local service delivery opportunities and existing client relationships, through identification of opportunities to address additional needs of current clients as well as expand services to new clients, in collaboration and consultation with the branch, business development, sales teams and the Regional Manager.
- Leading achievement of branch sales and service delivery plans, programs, processes, and other deliverables, in consultation with the Regional Manager.
- Building, managing, and developing a high performing, cohesive branch team possessing the requisite training, skills, and customer focus to deliver on customer commitments and growth opportunities.
- Fostering a work environment conducive to open communication, initiative, and team work to maintain high levels of morale and a welcome growth-oriented mindset.

We are looking for a leader who is:

- Skilled in leading a field service team to deliver top-tier customer service and solutions with high levels of safety focus.
- Highly motivated and focused on meeting and exceeding targets and deliverables.
- Attentive to building relationships within their team and the company, and with the clients they support.
- Comfortable communicating in a variety of situations whether it be on at a branch or client site, in a Teams call, or community partners.
- Adaptable to changing situations and priorities.
- Decisive. Able to analysis information and situations and make timely decisions.
- A team player who has no issues lending a hand or asking for one.
- Ready to travel (including overnight travel) to operating locations throughout the province as well as to remote client sites as required.
- **NOTE: Ability to communicate in both French and English would be seen as an asset.**

They must also possess the following experience and/or training credentials:

- Relevant field or operations leadership experience in operations management, fire and life safety services, industrial field services, or related areas.
- Supervisory, management, leadership or other related training.
- Valid drivers license.
- **NOTE: All combinations of education and experience will be considered.**

If you are excited by the opportunity to contribute to a highly successful and growing company and are interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.Everguard Incendie et Sécurité est un fournisseur de services et de solutions en matière de sécurité incendie et de sécurité des personnes. Nous offrons une gamme complète de produits, des partenaires mondialement reconnus pour leurs produits et leurs solutions, des services d'installation, de mise en service, d'inspection et de test, ainsi qu'une assistance 24 heures sur 24, 7 jours sur 7 et 365 jours par an. Nous sommes fiers d'employer une équipe diversifiée de professionnels à travers le Canada qui se concentrent sur la fourniture de produits, de solutions et de services de haute qualité à nos clients. Chaque jour, les membres de notre équipe mettent à profit leurs connaissances, leurs compétences et leurs aptitudes uniques dans le c

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