Service Branch Manager

2 weeks ago

Greater Sudbury, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

Job Summary

Levitt-Safety is looking for a dynamic and results-driven Service Manager to head our Sudbury Branch. In this role, you’ll deliver exceptional customer service and be responsible for the success of the Sudbury Service Division (Fire Systems & Alarms, VFSS, Fire & Life Safety Emergency Equipment, Respiratory, Instrumentation, Fall Arrest, Training & Consulting, and Rentals) and the branch as a whole, in supporting product/distribution requirements as well. This is achieved by executing the following fundamentals:

- Leadership and development of the team (Sudbury-based technicians directly and supporting admin through the Regional Service Admin Manager)
- Understanding and managing the key productivity & financial levers for the business
- Working with customers to understand and meet their needs and expectation
- Planning for successful execution and driving accountability
- Working safely and ensuring the team meets its safety and quality assurance obligations, targets, and outcomes

Main Responsibilities
- Lead and oversee the daily operations of the branch; this includes staff supervision, resource allocation, and workflow management.
- Work collaboratively with the Sales Team on new opportunities and work towards growth of the service team. Collaborate with various teams and departments on front-end quoting and execution
- Manage daily activity on contracts. Support the Bids and Tenders process
- Create a positive environment for tech-sharing of opportunities. This entails being a technical resource for the service offering, thorough knowledge of our customers’ operations and markets, and aligning the service team to support the sales effort regularly
- Create and implement strategic business plans for the branch to meet overall service objectives This includes gathering market data, competitive analysis, and customer needs evaluation
- Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling service-related costs relative to the annual budget
- Manage and provide leadership, guidance, coaching, and support to the service team, through goal setting, performance management review, and ongoing constructive dialogue
- Working in conjunction with the Regional Service Admin manager to ensure our scheduling team provides second-to-none customer service and that we deliver in an efficient and professional manner.
- Continuously evaluate processes and set benchmarks. Analyze data to identify trends, patterns, and opportunities for improvement
- Manage and monitor mobile and off-site tools and inventory, vehicles and trailers, and ensure Health and Safety objectives are met. Scheduling repairs and maintenance of the branch facility and vehicles is also integral to this role
- Strive towards an accident-free workplace and ensure all legislative requirements are met for service operations. Ensure that site-specific safety requirements are met and implemented.
- Working within the Fundamentals of Levitt Safety, ensure engagement and work environment is a positive and health workplace. Support and promote team-first attitudes
- Support the entire Region and other regions’ service departments and Fire Systems groups in achieving their goals and objectives.
- Other responsibilities as required by management

Job Requirements
- 4-5 years of proven experience in a service management role, preferably within the fire and life safety service industry
- Strong leadership and team management skills, with the ability to inspire and motivate a team
- Excellent customer service and interpersonal skills; ability to build and maintain positive relationships with internal and external stakeholders
- Excellent problem-solving and decision-making abilities
- Strong organizational and time management skills
- Analytical, strategic mindset, with the ability to analyze data, identify trends, and implement process improvements
- Proficiency in using service management software or CRM systems
- Ability to travel frequently to customer sites, as needed

  • Branch Manager

    3 weeks ago

    Greater Sudbury, Canada Messer Canada Inc Full time

    **Branch Manager** **About Messer** Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an...

  • Branch Manager

    2 weeks ago

    Greater Sudbury, Canada City Electric Supply Canada Full time

    Are you ready to embark on an electrifying career journey? Look no further than City Electric Supply (CES), where we're seeking enthusiastic Branch Managers who are passionate about providing top-notch customer service! Join our vibrant community and be part of a global network with the warmth of a neighborhood store. **Why CES Shines Bright**: -...

  • Branch Manager

    3 weeks ago

    Greater Sudbury, Canada Westburne Full time

    **Westburne** is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Manager

    4 weeks ago

    Greater Sudbury, Canada Fort Garry Industries Full time

    Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help...

  • Branch Manager

    7 days ago

    Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

    The Branch Manager is a pivotal role, accountable for ensuring the integrity, sustainability and profitability of Toromont’s Toronto Branch Operation including Parts, Service and Equipment. This critical leadership role will also participate in sales efforts to grow market share and POPs through the nurturing of trusted customer relationships, ensuring...

  • Branch Manager

    1 week ago

    Greater Sudbury, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our 25 auto recycling yards across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting! At...

  • Branch Operations Manager

    1 week ago

    Greater Sudbury, Canada Xylem Full time

    We’re Hiring for a Branch Manager! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by...

  • Branch Manager

    3 weeks ago

    Greater Sudbury, Canada Jobsite Industrial Rental Services Full time

    Jobsite Industrial Rental Services, a Division of Toromont Industries LTD, has an opening for a Branch Manager working out of our Sudbury, ON location. This location is constantly growing in customer base and revenue, and is a busy, team-oriented facility that requires a dedicated, motivated individual. Our branch managers work at both the customer and...

  • Branch Manager

    3 weeks ago

    Sudbury, Canada Messer Americas Full time

    Job Description:As a Branch Manager you will oversee the day-to-day operations of the branch and ensure the timely delivery of sales and service to a wide variety of customers in a safe and effective manner and more:Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch...

  • Branch Manager

    2 weeks ago

    Sudbury, Ontario, Canada Messer Americas Full time

    Job Description:As a Branch Manager you will oversee the day-to-day operations of the branch and ensure the timely delivery of sales and service to a wide variety of customers in a safe and effective manner and more:Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch...

  • Branch Manager

    2 weeks ago

    Greater Sudbury, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our 25 auto recycling yards across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting! At...

  • Branch Manager

    3 weeks ago

    sudbury, Canada Messer Americas Full time

    Job Description:As a Branch Manager you will oversee the day-to-day operations of the branch and ensure the timely delivery of sales and service to a wide variety of customers in a safe and effective manner and more:Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch...

  • Branch Manager

    2 weeks ago

    Greater Sudbury, Canada Brandt Full time

    Duties & Responsibilities - Achieve sales growth and profitability in all areas of the branch - Achieve asset management and market share goals - Manage and develop all employees in the branch with the goal of building a motivated and successful workforce that is focused on the long-term success of the company, customers, and employees - Provide feedback and...

  • Branch Manager Advice, Sales

    5 days ago

    Greater Sudbury, Canada Scotiabank Full time

    Requisition ID: 172436 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and...

  • Assistant Branch Manager

    4 weeks ago

    Greater Sudbury, Canada Roofmart Full time

    Fantastic Opportunity to Be Part of a Great Team! Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to help...

  • Financial Service Representative

    2 weeks ago

    Greater Sudbury, Canada CURO Financial Technologies Corp Full time

    Overview: **If you are looking for more than a job, join Cash Money to start your career!** Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated across branch, online, mobile, and contact center touchpoints for a best-in-class...

  • Branch Administrator

    2 weeks ago

    Greater Sudbury, Canada Graybar Full time

    **Job Brief**: The Branch Administrator provides friendly and professional customer service while answering the telephone and greeting visitors and performing general clerical duties according to established procedures. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical...

  • Branch Manager

    1 week ago

    Sudbury, Canada National Bank of Canada Full time

    **Primary Locations**:Témiscaming, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: This position reports to a Regional Vice-President. In your role, you will be expected to: - Meet the branch's financial contribution target (based on the regional business plan) by presenting it to your team and identifying the...

  • Branch Administrator

    1 week ago

    Greater Sudbury, Canada Province Electric Supply Full time

    **Branch Administrator** **About Us** For over 20 years, Mesco Electric Supply, a proud member of the Province Electric Supply family, has been a trusted provider of high-quality electrical products and exceptional customer service in Northern Ontario. Serving the industrial, contractor, MRO, OEM, and institutional markets, we pride ourselves on delivering...

  • Branch Driver

    4 weeks ago

    Greater Sudbury, Canada Gentek Full time

    Company Description Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees...