Service Branch Manager

6 months ago

Greater Sudbury, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in its employees, we are interested in talking to you We are proud to have been named Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

Job Summary

Levitt-Safety is looking for it's next dynamic and results-driven Service Manager to head the Sudbury Branch. In this role, you’ll deliver exceptional customer service and be responsible for the success of the Sudbury Service Division (Fire Systems & Alarms, VFSS, Fire & Life Safety Emergency Equipment, Respiratory, Instrumentation, Fall Arrest, Training & Consulting, and Rentals) and the branch as a whole, in supporting product/distribution requirements as well. This is achieved by executing the following fundamentals:

- Leadership and development of the team (Sudbury-based technicians directly and supporting admin through the Regional Service Admin Manager)
- Understanding and managing the key productivity & financial levers for the business
- Working with customers to understand and meet their needs and expectations
- Planning for successful execution and driving accountability
- Working safely and ensuring the team meets its safety and quality assurance obligations, targets, and outcomes

Main Responsibilities
- Lead and oversee the daily operations of the branch; this includes staff supervision, resource allocation, and workflow management.
- Work collaboratively with the Sales Team on new opportunities and work towards growth of the service team. Collaborate with various teams and departments on front-end quoting and execution
- Manage daily activity on contracts. Support the Bids and Tenders process
- Create a positive environment for tech-sharing of opportunities. This entails being a technical resource for the service offering, thorough knowledge of our customers’ operations and markets, and aligning the service team to support the sales effort regularly
- Create and implement strategic business plans for the branch to meet overall service objectives This includes gathering market data, competitive analysis, and customer needs evaluation
- Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling service-related costs relative to the annual budget
- Manage and provide leadership, guidance, coaching, and support to the service team, through goal setting, performance management review, and ongoing constructive dialogue
- Working in conjunction with the Regional Service Admin manager to ensure our scheduling team provides second-to-none customer service and that we deliver efficiently and professionally.
- Continuously evaluate processes and set benchmarks. Analyze data to identify trends, patterns, and opportunities for improvement
- Manage and monitor mobile and off-site tools and inventory, vehicles, and trailers, and ensure Health and Safety objectives are met. Scheduling repairs and maintenance of the branch facility and vehicles is also integral to this role
- Strive towards an accident-free workplace and ensure all legislative requirements are met for service operations. Ensure that site-specific safety requirements are met and implemented.
- Working within the Fundamentals of Levitt Safety, ensure engagement and work environment is a positive and healthy workplace. Support and promote team-first attitudes
- Support the entire Region and other regions’ service departments and Fire Systems groups in achieving their goals and objectives.
- Other responsibilities as required by management

Job Requirements
- 4-5 years of proven experience in a service management role, preferably within the fire and life safety service industry
- Strong leadership and team management skills, with the ability to inspire and motivate a team
- Excellent customer service and interpersonal skills; ability to build and maintain positive relationships with internal and external stakeholders
- Excellent problem-solving and decision-making abilities
- Strong organizational and time management skills
- Analytical, strategic mindset, with the ability to analyze data, identify trends, and implement process improvements
- Proficiency in using service management software or CRM systems
- Ability to travel frequently to customer sites, as needed

What we Offer
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Three weeks’ paid vacation, flex days and other paid time off to support your key life events
- Company-matched RRSP contribution plan
- Annual bonus and profit-sharing opportunity
- Discounted fitness memberships
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

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