Hotel Regional Coordinator

3 weeks ago


Remote, Canada Temporary Housing Directory Full time

THD/Alacrity is looking for a well-rounded individual to join our hotel team. A typical day will include working closely with insureds that need temporary housing in a hotel as a result of damage to their home. In short, as a claim comes in, the hotel coordinator reaches out to the insured via phone to collect their basic needs, special requests, and any other details with the main goal to put them in a hotel as soon as possible.

**Responsibilities**:

- Hours: worse case hours would be Monday-Friday - 10:00am-7:00pm CST; you would have to be agreeable to worse case
- Work directly with insureds on new placements into hotels as well as handling necessary extensions, changing rooms/hotels while provided superior customer service.
- Work with adjusters on updates, approvals, and extensions
- Manage ALE Limits and collect necessary documentation from the insured.
- Manage open Hotel files and ensure everything is running smoothly
- Other duties assigned.

What We’d Like You to Have
- 2 years of customer service experience.
- Comfortability on the phone.
- Excellent communication and social skills.
- Empathy and a desire to help someone in need.
- Experience prioritizing different tasks at a high level.
- Flexibility with hours.
- Ability to maintain positivity in stressful situations.
- Organized and detail orientated.
- Patience and persistence.
- Eager to learn and coachable.

Ideally, You’ll Also Have
- Basic understanding of Microsoft Office (Word, Excel, Outlook).
- Industry experience, Insurance experience or hotel experience
- A sense of humor to laugh when things can be overwhelming

Pay: $40,000.00-$42,000.00 per year

**Benefits**:

- Company events
- Dental care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Remote



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