Composite Accounting Representative
3 weeks ago
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us
- Contract from May 2024 to end of August 2024.
Job Summary
This position focuses on the validity and collectability of billings and payments, and is on the front line for resolving issues and developing customer relationships. In this role, you will have many interactions and relationship-building opportunities with other CN departments, such as Sales & Marketing, Purchasing, Engineering and Operations. Incumbents should have a solid understanding of order to cash processes as the role directly contributes to CN's cash flow objectives. This position could lead to further professional development.
Major Responsibilities
- Bill customers (commercial or government accounts for rail-related services or recoverable costs), trace amounts owed and information regarding billing, late or non-payments, or process supplier invoices and payments
- Provide superior customer service, collaborate with internal and external customers to resolve issues and overcome hurdles for timely and accurate billing and payments
- Handle incoming requests, supply necessary information and ensure prompt follow through
- Develop an understanding of issues and opportunities
- Communicate customer, supplier, and internal matters to other CN departments
- Provide first line support to resolve disputes and facilitate billing and payment processing
- Troubleshoot issues preventing the timeliness or accuracy of billing and payments, and escalate to the appropriate department or manager where necessary
- Contribute to the team's mission to improve data flows and results, and ensure accounting output is accurate
- Handle frequent calls or correspondence in a fast paced, goal-oriented department
Working Conditions
- Standard working conditions in an office environment with a regular workweek from Monday to Friday
- Must be able to meet tight deadlines, handle pressure and manage stress
**Requirements**:
- Between 1 to 3 years or relevant experience in Accounts Receivable Collections, Cash Application, Customer Billing or Accounts Payable
- Bachelor's Degree in Accounting or Finance
- Chartered Professional Accountant (CPA) Designation
- Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
- Strong attention to detail, organized and efficient
- Deals with pressure and change by staying calm to quickly adapt to changes
- Learns quickly and keeps up in an ever-changing environment
- Collaborates with others
- Possesses a genuine desire to develop positive and productive working relationships with both internal and external customers
- Shares timely information within and across functions to get things done effectively
- Inspires others with impactful communications and adapts to its audience
- Strong written and verbal communication skills
- Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
- Fluently bilingual both written and verbal (English, French)
- Knowledge of the railway industry and order to cash processes
- Advanced knowledge of Microsoft Suite (Word, Excel, PowerPoint, Access and Business Objects)*
- Knowledge of Systems, Applications and Products (SAP)*
- Any experience/education/skills/knowledge for these above would be considered as an asset
Training
The Accounting Representative may undergo a structured 7-week classroom-training program where the incumbent learns about CN's business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility
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