Composite Accounting Representative
4 weeks ago
Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
Develop an understanding of issues and opportunities
Communicate customer, supplier, and internal matters to other CN departments
Provide first line support to resolve customer disputes and facilitate invoice and payment processing
Escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
Take necessary actions to improve results under the guidance of managers
Handle frequent calls or correspondence within Accounting Working Conditions Standard working conditions in an office environment with a regular workweek from Monday to Friday
Must be able to meet tight deadlines, handle pressure and manage stress Requirements Between 1 to 3 years of relevant experience in AR and collections
Bachelor's Degree in Accounting or Finance
Chartered Professional Accountant (CPA) Designation
Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
Develops solutions that align with customers' expectations to increase satisfaction
Shares timely information within and across functions to get things done effectively
Collaborates with others
Inspires others with impactful communications and adapts to its audience
Leverages feedback and coaching to improve performance
Applies analytical thinking to make recommendations that pursue sustainable performance
Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
Deals with pressure and change by staying calm to quickly adapt to changes
Fluently bilingual both written and verbal (English, French)
Knowledge of the railway industry and order to cash processes
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
Knowledge of Systems, Applications and Products (SAP) Any experience/education/skills/knowledge for these above would be considered as an asset Training The Composite Accounting Representative - Accounting undergoes a structured 7-week classroom training program where the incumbent learns about CN's business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team. About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results. CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
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